Acer predator g9-793 mysterious failure

Vlader
Vlader Member Posts: 5 New User
edited March 2023 in 2017 Archives
So my game froze, I forced shut-down the laptop and when I turned in back on it wouldn't go past the Predator logo screen. Can't even access BIOS. What can it be ? RAM malfunction, or something else?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,322 Trailblazer

    Hello,

     

    Have you tried this:

     

    1. Shut down your laptop

    2. Disconnect the AC adapter

    3. Wait few minutes

    4. Follow this procedure

    Note: The battery reset pinhole is marked with this symbol AC-BRP on the bottom of the laptop.

    France
  • Vlader
    Vlader Member Posts: 5 New User
    Yes I did it. Pressed it for 5 seconds then released. I tried to press it anyway it said on google and i could hear it being pressed and I'm still stuck at the Predator logo not being able to do anything except ctrl alt del which just restarts the laptop into the predator logo image again
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Since you can't reach BIOS and the factory RAM modules can't be removed easily, i strongly suggest you to contact Acer support service.

    I'm not an Acer employee.
  • Vlader
    Vlader Member Posts: 5 New User
    I just sent it in service. SSD was dead. So apparently Acer made me tell ANYBODY not to ever buy an Acer because after 4 months and 2000€ spent on it my Predator which should be top tier from Acer got a dead SSD + all data lost. Guys NEVER buy an Acer
  • beststevie
    beststevie ACE Posts: 506 Pioneer

    not safed data is unimportant data. Don't make anybody guilty for your beginner fault.

     

  • Vlader
    Vlader Member Posts: 5 New User

    I don't care that much about the data. I DO CARE about the fact that a high-end laptop worth a huge amount of money got a dead SSD in 4 months. That guys is how Acer treats his users. This is an unforgivable failure because I earn money with that device I use it at work. So I had to take 2 weeks off of work for nothing just to get back my laptop because Acer guys put bad SSD on my laptop. You don't buy a 2000 € laptop just to look at it, obviously you have to use it for some sort of income if you are willing to pay that much money but Acer doesn't seem to care. So again I will see that none of my friends will ever EVER but an Acer

     

    [edited to comply with guidelines]

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    the SSD is not manufactered by Acer...so the fault is not their.

    SSD failures can happen, it's like ram modules, even with the most stringent QA, sometimes you can have faulty modules.

     

    nothing new under the sun...at least on technology.

     

    and to be honest...if you make money using technology, a spare laptop/PC is always needed.

     

    I'm not an Acer employee.
  • beststevie
    beststevie ACE Posts: 506 Pioneer

    I'm sorry, but I've been working professionally in the storage branch for 9 years.

    In the first 3 months, there are failing upto 15% of all hard discs. Hard discs are comming out of mass production. It's quiet better with SSDs because there are no mechanical things which can fail. But still a high number of failing devices in the first 3. months.

     

    After this 3 months it takes years in average to fail.

     

    And as Ironfly sais, it sais nothing to Acer's quality if one single disc is failing. You should blame the producer of this hard disc for your bad luck. Because it was just bad luck. You should learn to take it as real man (or woman or whatever).

    Smiley Happy

     

    No laptop-producer on the world does stress tests like storage producers do, therefore I have my experiences.

     

     

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