Z3-715-UR61 Windows 10 reset

johnrm
johnrm Member Posts: 24 Networker
edited March 2023 in 2017 Archives

i receved win 10 reset instructions from Acer and began the process about 2 hours ago. I backed up my files on a usb drive and chose to do a clean install. During the initiation i never received a "preparing" notification and for two hours there hasnt been any "progress or "installing" notifications.

 

The power indicator is on and all i have is a black screen. Is this normal? do i need to start over again? 

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