I can't open my alpha switch 12

Tiz
Tiz Member Posts: 3
edited March 2023 in 2017 Archives

in a few hour i install program and after i restart my alpha 12

i can do not thing (can't type can't drag curser) i think it stuck then i shutdown with power button

after i restart the screen is still in dark but the light at power still blue

 

so what should i do to run my alpha 12 again (cry a lot)

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try to keep pressed power button and volume up for 20 seconds, normally this will force the device to boot to BIOS, then you can exit discarding changes and it will boot to windows.

    I'm not an Acer employee.
  • Tiz
    Tiz Member Posts: 3

    it still not work for me when i hold volume up and power the light at power button light up and in a little time the light are gone but the desktop didn't show any thing

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    so now the power light is off?

     

    try to connect to the AC charge for about 30 minutes, then try to power it up normally.

     

    in the worst case, you can insert a pin in the little hole near the AC charger plug (AC charger must be disconnected), this will disconnect the internal battery and reset the power state, keep pressed for about 5 seconds; then press the power button.

    I'm not an Acer employee.
  • Tiz
    Tiz Member Posts: 3

    it's still not work Smiley Sad

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Even after the pin reset?
    If so and you are still under warranty, give Acer support service a call.
    I'm not an Acer employee.