VL4620G Recovery with new HDD

wardson
wardson Member Posts: 5 New User
edited March 2023 in 2016 Archives

I have a 4620 out of warranty and replaced the hdd with a spare I had here. The Windows 10 recovery drive restored to Windows 8 not Windows 10. What was the point of making a Windows 10 recovery drive if it restores Windows 8? Not even 8.1 but Windows 8. Also, this pc clearly does not like random hard drives. Do I need an Acer hard drive for a proper restore. I have had quite a few bad Seagate drives in the 4620 and 4630 models. It would be a shame if they were unrestorable outside the warranty period.

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Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew
    Answer ✓

    If the system shipped with Windows 8 then running recovery will restore it back to factory configurations like out of the box. Once you restore it back to factory settings, you can reinstall Windows 10. Here is a link that provides this information:

     

    http://acer.custhelp.com/app/answers/detail/a_id/37953

  • wardson
    wardson Member Posts: 5 New User

    Thanks, that's working and I already had the media created. It will be a long slog but at least I get a pd back.

     

    Warren