why do I have a black screen on my acer aspire desktop

samascot
samascot Member Posts: 2 New User

My Acer Aspire 25761 suddenly lost it's screen. I was in the middle of watching a DVD, with no other programs running, when the screen went black.

I switched it off, removed my external hard drive and speakers and re-booted - still a black screen. The PC is booting up normal as I can hear the windows theme as it does so.

Can anyone please tell me how to rectify this issue.

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    When you switch the machine on, is there no display from the time you switch it on? If so, the VGA card needs to be replaced or the LCD.

     

    Regards,

    Freeza

  • samascot
    samascot Member Posts: 2 New User

    Thanks freeza

    The screen is black throughout - not even a flicker. 

    The PC is only 14 months old so out of waranty, the really helpful people at ACER suppors say it's probablly a hardware problem and I should sen it to them for repair - they will charge me £55.15 to cover the courier and assessment and then give me a price for the repair!

     

    Great customer service as usual from ACER....

     

    Anyway, thanks for your advice it's really appreciated

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