Z3-715 cannot get programs or internet to work. Windows 10 system.

birdwatch96
birdwatch96 Member Posts: 4 New User

I just got this machine and it seemed to load fine when I plugged it in, but now I cannot get into any settings, programs or the internet.  It won't even do a reset when I try to press the Alt + F10 to recover anything.

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    about Alt+F10 not working, you need to boot to BIOS pressing Del key and check if D2D recovery is enabled, if not, enable it and then press F10 to save and exit.

    once done at reboot press Alt+f10

    I'm not an Acer employee.
  • birdwatch96
    birdwatch96 Member Posts: 4 New User

    I went into the Bios Utility and I don't find the D2D recovery.  Where do I look for that?

  • birdwatch96
    birdwatch96 Member Posts: 4 New User

    Thanks, I got it to work so I could do the reset.  If that fails, I will have to call the support line.  Appreciate the help.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    You welcome. 

    I'm not an Acer employee.
  • birdwatch96
    birdwatch96 Member Posts: 4 New User

    Restarting did not help much.  I will have to contact the support line in the morning.  

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, probably there is an hardware issue.

    I'm not an Acer employee.