a3-a40 not sleeping - wakelock

yorkshiremike
yorkshiremike Member Posts: 4 New User
edited March 2023 in 2016 Archives

If I fully charge my Iconia Tab 10 A3-A40 then leave it off (stand-by) after about 24 hours, the battery is completely dead.  If it's fully powered down, there is no battery drain.  If I fully charge and then use the tablet I get about 5 to 6 hours use before the battery is discharged. The problem seems to be that when in standby the tablet is not sleeping (no doze or deep sleep) and is losing about 5% battery ever hour.  I installed GSam battery monitor and it shows that if the tablet is left for say 10 hours (power button momentarily pressed, so screen off and should be in standby) that the tablet has been kept awake for the 10 hours, there has been no doze time and at most a minute of deep sleep.  Moreover, even though the WiFi is set to turn off during sleep it doesn't but stays on all the 10 hours.  The battery status doesn't update while the tablet is in 'standby' ie if it is at 98% when I put it in standby, then 10 hours later when waking it up it still momentarily reads 98%, then over the next few minutes falls precipitately to 50 odd % before resuming a more gradual discrharge rate.  If I install apps that force the WiFi off at screen off or force hibernation of apps (eg Greenify), then I get slightly less battery drain in standby, but GSam still shows that the tablet is 'kept awake' and still not deep sleeping.

I've tried clearing cache, completely factory reseting (4 times now) and installing no apps other than factory ones, and still get the same problem ie that the tablet won't go into dee sleep.  Without root, I don't know how to find/analyse what is causing the wakelocks.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can be a battery controller issue or battery itself, i think that only Acer support service can check this kind of issue.

    I'm not an Acer employee.
  • yorkshiremike
    yorkshiremike Member Posts: 4 New User

    Thanks IronFly, I've contacted Acer service and they're arranging to have it shipped in for repair.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome

    I'm not an Acer employee.
  • Dede77
    Dede77 Member Posts: 1 New User

     

     

    We have two A3-A40 with the same problem. Did the repair solve the problem?

    Or has anyone found the solution to the problem?

  • yorkshiremike
    yorkshiremike Member Posts: 4 New User
    No, the repair didn't fix the problem, Acer swapped out the battery for a new one. I currently have a RMA to send the tablet back for another attempt to repair. I specifically asked them if they had reports of the same issue from other owners, because if you look on the Web, you'll see that other manufactures (eg Asus) had similar issues with Android 6.0 fixed with later firmware/operating system. So it's possible it's a 'common' firmware problem rather than a specific hardware defect. Also it isn't necessary an obvious fault because the battery status is being misreported during sleep. EG on my tablet if you fully charge, after 30+ hours you can't get it to wake up because the battery is flat, but if you try after 24 hours it will turn on and claim it has 90+% capacity left. Tellingly though at this point the battery voltage is only 3.6volts or so and if you then use the tablet you only get an hour or so of use before it dies with the capacity dropping like a stone. It looks like the real power use in sleep/standby is over 3% per hour, which compares with about 1% for my phone - Android 6.1 (and that has to do stuff when asleep) and less than 0.2% on my prior model Acer Tab 10 (B3-20) running Android 5 which will wake from standby after several weeks.