ACER F5-573G-59AJ WHEA-Logger Event ID 17 flooding System Events

Hello everyone, i'm getting this warning at any moment, I already made several tutorials to try to resolve without sucess, can anyone help me, I will leave details of the problem, sorry for the bad Inglês thank you.

Fixed hardware error.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus: Device: Function: 0x0: 0x1D: 0x3
Vendor ID: Device ID: 0x8086: 0x9D1B
Class Code: 0x30400

 

 

-System
  
-Provider
   [ Name]Microsoft-Windows-WHEA-Logger
   [ Guid]{C26C4F3C-3F66-4E99-8F8A-39405CFED220}
  
 EventID17
  
 Version0
  
 Level3
  
 Task0
  
 Opcode0
  
 Keywords0x8000000000000000
  
-TimeCreated
   [ SystemTime]2016-12-01T13:51:17.034401100Z
  
 EventRecordID26688
  
-Correlation
   [ ActivityID]{AE220C7D-CF05-4F89-8255-3E6500C0A5F2}
  
-Execution
   [ ProcessID]1316
   [ ThreadID]1972
  
 ChannelSystem
  
 ComputerLAPTOP-RN8M7Q10
  
-Security
   [ UserID]S-1-5-19
-EventData
  ErrorSource4
  FRUId{00000000-0000-0000-0000-000000000000}
  FRUText 
  ValidBits0xdf
  PortType4
  Version0x101
  Command0x10
  Status0x407
  Bus0x0
  Device0x1d
  Function0x3
  Segment0x0
  SecondaryBus0x0
  Slot0x0
  VendorID0x8086
  DeviceID0x9d1b
  ClassCode0x30400
  DeviceSerialNumber0x0
  BridgeControl0x0
  BridgeStatus0x0
  UncorrectableErrorStatus0x0
  CorrectableErrorStatus0x1000
  HeaderLog0100004A010001046C00000000000000
  Length672
Screenshot_1.pngultima.png

Answers

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    -System
      
    -Provider
       [ Name]Microsoft-Windows-Kernel-PnP
       [ Guid]{9C205A39-1250-487D-ABD7-E831C6290539}
      
     EventID411
      
     Version0
      
     Level2
      
     Task0
      
     Opcode0
      
     Keywords0x4000000000000000
      
    -TimeCreated
       [ SystemTime]2016-11-19T08:26:52.501322100Z
      
     EventRecordID487
      
     Correlation
      
    -Execution
       [ ProcessID]4
       [ ThreadID]12904
      
     ChannelMicrosoft-Windows-Kernel-PnP/Configuration
      
     ComputerLAPTOP-RN8M7Q10
      
    -Security
       [ UserID]S-1-5-18
    -EventData
      DeviceInstanceIdPCI\VEN_8086&DEV_9D1B&SUBSYS_108F1025&REV_F1\3&11583659&1&EB
      DriverNameoem23.inf
      ClassGuid{4D36E97D-E325-11CE-BFC1-08002BE10318}
      ServiceNamepci
      LowerFilters 
      UpperFilters 
      Problem0x15
      Status0x0
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    -System
      
    -Provider
       [ Name]Microsoft-Windows-Kernel-PnP
       [ Guid]{9C205A39-1250-487D-ABD7-E831C6290539}
      
     EventID411
      
     Version0
      
     Level2
      
     Task0
      
     Opcode0
      
     Keywords0x4000000000000000
      
    -TimeCreated
       [ SystemTime]2016-11-24T10:59:23.800700100Z
      
     EventRecordID639
      
     Correlation
      
    -Execution
       [ ProcessID]4
       [ ThreadID]8460
      
     ChannelMicrosoft-Windows-Kernel-PnP/Configuration
      
     ComputerLAPTOP-RN8M7Q10
      
    -Security
       [ UserID]S-1-5-18
    -EventData
      DeviceInstanceIdPCI\VEN_8086&DEV_9D1B&SUBSYS_108F1025&REV_F1\3&11583659&1&EB
      DriverNameoem29.inf
      ClassGuid{4D36E97D-E325-11CE-BFC1-08002BE10318}
      ServiceNamepci
      LowerFilters 
      UpperFilters 
      Problem0x15
      Status0x0
  • Hi,

    You could try going to Power Options and switch to Balanced profile if you use High performance profile, how's the temperature? Is it high? Use HWMonitor to monitor the temps. If you notice higher temps in normal opeeration, you need to get in touch with Acer Service centre in your area.

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie

    hey, i put in  high perfomance  and It seems everything normal. 

    CPUID HWMonitor Report
    -------------------------------------------------------------------------

    Binaries
    -------------------------------------------------------------------------

    HWMonitor version 1.3.0.0

    Monitoring
    -------------------------------------------------------------------------

    Mainboard Model Captain_SK (0x000003BD - 0x1D8407F8)

    LPCIO
    -------------------------------------------------------------------------

    Hardware Monitors
    -------------------------------------------------------------------------

    Hardware monitor ACPI
    Temperature 0 70 degC (158 degF) [0xD68] (TZ01)

    Hardware monitor Battery
    Voltage 0 17.09 Volts [0x42C1] (Current Voltage)
    Capacity 0 41440 mWh [0xA1E0] (Designed Capacity)
    Capacity 1 38450 mWh [0x9632] (Full Charge Capacity)
    Capacity 2 38450 mWh [0x9632] (Current Capacity)
    Level 0 8 pc [0x5C] (Wear Level)
    Level 1 100 pc [0x64] (Charge Level)

    Hardware monitor Intel I/O
    Clock Speed 0 0.00 MHz [0x0] (Graphics)

    Hardware monitor NVIDIA NVAPI
    Temperature 0 69 degC (156 degF) [0x45] (TMPIN0)


    Processors
    -------------------------------------------------------------------------

    Number of processors 1
    Number of threads 4

    APICs
    -------------------------------------------------------------------------

    Processor 0
    -- Core 0
    -- Thread 0 0
    -- Thread 1 1
    -- Core 1
    -- Thread 0 2
    -- Thread 1 3

    Timers
    -------------------------------------------------------------------------

    Perf timer 2.344 MHz
    Sys timer 1.000 KHz


    Processors Information
    -------------------------------------------------------------------------

    Processor 1 ID = 0
    Number of cores 2 (max 2)
    Number of threads 4 (max 4)
    Name Intel Core i5 6200U
    Codename Skylake-U/Y
    Specification Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
    Package (platform ID) Socket 1168 BGA (0x7)
    CPUID 6.E.3
    Extended CPUID 6.4E
    Core Stepping D0/K0/K1
    Technology 14 nm
    TDP Limit 15.0 Watts
    Tjmax 100.0 °C
    Core Speed 2695.4 MHz
    Multiplier x Bus Speed 27.0 x 99.8 MHz
    Stock frequency 2400 MHz
    Max frequency 2800 MHz
    Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T, VT-x, AES, AVX, AVX2, FMA3
    L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
    L1 Instruction cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
    L2 cache 2 x 256 KBytes, 4-way set associative, 64-byte line size
    L3 cache 3 MBytes, 12-way set associative, 64-byte line size
    FID/VID Control yes


    Turbo Mode supported, enabled
    Max non-turbo ratio 24x
    Max turbo ratio 28x
    Max efficiency ratio 4x
    O/C bins none
    Ratio 1 core 28x
    Ratio 2 cores 27x
    Ratio 3 cores 27x
    Ratio 4 cores 27x
    TSC 2399.0 MHz
    TSC_24 23.0 MHz
    APERF 2575.0 MHz
    MPERF 2394.0 MHz
    IA Voltage Mode PCU adaptive
    IA Voltage Offset 0 mV
    GT Voltage Mode PCU adaptive
    GT Voltage Offset 0 mV
    LLC/Ring Voltage Mode PCU adaptive
    LLC/Ring Voltage Offset 0 mV
    Agent Voltage Mode PCU adaptive
    Agent Voltage Offset 0 mV

    Temperature 0 68 degC (154 degF) (Core #0)
    Temperature 1 71 degC (159 degF) (Core #1)
    Temperature 2 71 degC (159 degF) (Package)
    Voltage 0 0.93 Volts (VID)
    Voltage 1 +0.00 Volts (IA Offset)
    Voltage 2 +0.00 Volts (GT Offset)
    Voltage 3 +0.00 Volts (LLC/Ring Offset)
    Voltage 4 +0.00 Volts (System Agent Offset)
    Power 0 9.85 W (Package)
    Power 1 6.77 W (IA Cores)
    Power 2 0.49 W (GT)
    Power 3 2.59 W (Uncore)
    Power 4 0.74 W (DRAM)
    Clock Speed 0 2695.38 MHz (Core #0)
    Clock Speed 1 2695.38 MHz (Core #1)


    Thread dumps
    -------------------------------------------------------------------------

    CPU Thread 0
    APIC ID 0
    Topology Processor ID 0, Core ID 0, Thread ID 0
    Type 01040003h
    Max CPUID level 00000016h
    Max CPUID ext. level 80000008h
    Cache descriptor Level 1, D, 32 KB, 2 thread(s)
    Cache descriptor Level 1, I, 32 KB, 2 thread(s)
    Cache descriptor Level 2, U, 256 KB, 2 thread(s)
    Cache descriptor Level 3, U, 3 MB, 16 thread(s)

    CPUID
    0x00000000 0x00000016 0x756E6547 0x6C65746E 0x49656E69
    0x00000001 0x000406E3 0x00100800 0x7FFAFBBF 0xBFEBFBFF
    0x00000002 0x76036301 0x00F0B5FF 0x00000000 0x00C30000
    0x00000003 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000004 0x1C004121 0x01C0003F 0x0000003F 0x00000000
    0x00000004 0x1C004122 0x01C0003F 0x0000003F 0x00000000
    0x00000004 0x1C004143 0x00C0003F 0x000003FF 0x00000000
    0x00000004 0x1C03C163 0x02C0003F 0x00000FFF 0x00000006
    0x00000005 0x00000040 0x00000040 0x00000003 0x11142120
    0x00000006 0x000007F7 0x00000002 0x00000009 0x00000000
    0x00000007 0x00000000 0x029C67AF 0x00000000 0x00000000
    0x00000008 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000009 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000A 0x07300404 0x00000000 0x00000000 0x00000603
    0x0000000B 0x00000001 0x00000002 0x00000100 0x00000000
    0x0000000B 0x00000004 0x00000004 0x00000201 0x00000000
    0x0000000C 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000D 0x0000001F 0x00000440 0x00000440 0x00000000
    0x0000000E 0x00000000 0x00000000 0x00000000 0x00000000
    0x0000000F 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000010 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000011 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000012 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000013 0x00000000 0x00000000 0x00000000 0x00000000
    0x00000014 0x00000001 0x0000000F 0x00000007 0x00000000
    0x00000015 0x00000002 0x000000C8 0x00000000 0x00000000
    0x00000016 0x00000960 0x00000AF0 0x00000064 0x00000000
    0x80000000 0x80000008 0x00000000 0x00000000 0x00000000
    0x80000001 0x00000000 0x00000000 0x00000121 0x2C100800
    0x80000002 0x65746E49 0x2952286C 0x726F4320 0x4D542865
    0x80000003 0x35692029 0x3032362D 0x43205530 0x40205550
    0x80000004 0x332E3220 0x7A484730 0x00000000 0x00000000
    0x80000005 0x00000000 0x00000000 0x00000000 0x00000000
    0x80000006 0x00000000 0x00000000 0x01006040 0x00000000
    0x80000007 0x00000000 0x00000000 0x00000000 0x00000100
    0x80000008 0x00003027 0x00000000 0x00000000 0x00000000

    MSR 0x0000001B 0x00000000 0xFEE00900
    MSR 0x0000003A 0x00000000 0x00000001
    MSR 0x000001A0 0x00000000 0x00850089
    MSR 0x00000770 0x00000000 0x00000000
    MSR 0x000000CE 0x0004043D 0xF1011800
    MSR 0x00000017 0x001C0000 0x00000000
    MSR 0x00000035 0x00000000 0x00020004
    MSR 0x000000C1 0x00000000 0x00000000
    MSR 0x000000C2 0x00000000 0x00000000
    MSR 0x000000C3 0x00000000 0x00000000
    MSR 0x000000C4 0x00000000 0x00000000
    MSR 0x00000186 0x00000000 0x00000000
    MSR 0x00000187 0x00000000 0x00000000
    MSR 0x000001AD 0x00000000 0x1B1B1B1C
    MSR 0x00000194 0x00000000 0x00010000
    MSR 0x0000019A 0x00000000 0x00000000
    MSR 0x000001A4 0x00000000 0x00000000
    MSR 0x000001B1 0x00000000 0x881D0800
    MSR 0x000001FC 0x00000000 0x0024005F
    MSR 0x00000606 0x00000000 0x000A0E03
    MSR 0x00000601 0x00000000 0x00000000
    MSR 0x00000610 0x004280C8 0x00DD80C8
    MSR 0x00000611 0x00000000 0x0F1BE6C6
    MSR 0x00000639 0x00000000 0x09FDB836
    MSR 0x00000641 0x00000000 0x00B8D7C0
    MSR 0x00000619 0x00000000 0x0162C984
    MSR 0x00000614 0x00000000 0x00000078
    MSR 0x0000019C 0x00000000 0x88200800
    MSR 0x000001A2 0x00000000 0x03640000
    MSR 0x00000198 0x00001D8C 0x00001B00
    MSR 0x00000199 0x00000000 0x00001800


    Storage
    -------------------------------------------------------------------------

    Drive 0
    Device Path \\?\scsi#disk&ven_st1000lm&prod_024#4&174de352&1&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    Type Fixed
    Name ST1000LM024 HN-M101MBB
    Capacity 931.5 GB
    SMART Support Yes
    Volume c:\, 310.4 GBytes (82.6 percent available)
    Volume e:\, 320.0 GBytes (76.3 percent available)
    Volume f:\, 300.0 GBytes (63.4 percent available)

    USB Devices
    -------------------------------------------------------------------------

    USB Device Qualcomm Atheros Bluetooth 4.0, class=0xE0, subclass=0x01, vendor=0x04CA, product=0x3014
    USB Device USB Composite Device, class=0xEF, subclass=0x02, vendor=0x04F2, product=0xB571

    Graphic APIs
    -------------------------------------------------------------------------

    API NVIDIA I/O
    API NVIDIA NVAPI
    API Intel I/O

    Display Adapters
    -------------------------------------------------------------------------

    Display adapter 0
    Display name \\.\DISPLAY1
    Name Intel(R) HD Graphics 520
    Board Manufacturer 0x1025 (0x108F)
    PCI device bus 0 (0x0), device 2 (0x2), function 0 (0x0)
    Vendor ID 0x8086 (0x1025)
    Model ID 0x1916 (0x108F)
    Performance Level 0

    Display adapter 1
    Name NVIDIA GeForce 940MX
    Board Manufacturer 0x1025 (0x108F)
    Revision A2
    Memory size 2 GB
    Memory type GDDR5
    PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
    Vendor ID 0x10DE (0x1025)
    Model ID 0x179C (0x108F)
    Performance Level 0


    Monitor 0
    Model ()
    ID CMN15DC
    Serial
    Manufacturing Date Week 45, Year 2015
    Size 15.3 inches
    Max Resolution 1366 x 768 @ 60 Hz
    Horizontal Freq. Range 0-0 kHz
    Vertical Freq. Range 0-0 Hz
    Max Pixel Clock 0 MHz
    Gamma Factor 2.2

     

     

     

  • maxevor
    maxevor Member Posts: 2 New User

    What is the version of your bios? Have u tried to update it?

     

    Have u tried to update all drivers aswell?

     

    If nothing goes right try to run this on cmd as administrator

     

    bcdedit /set pciexpress forcedisable

     

    OR

     

    disabling the device connecting to the PCI Express Root Port.

     

    than restart

     

    u won't have ethernet connection, only wifi

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie

    I did something and it worked, I went in the device manager, I selected Realtek  PCIe GBE Family Controller, then I selected the driver tab, driver update, select dirver manually, allow me to choose from list of drives and chose a 2015 driver version 9.1.404 .2015 and ok, and install  concluding restarting the system immediately, i had cleared the log of the events before, and after restarting I dont see any event alerts anymore. Finally, then we can test with doing this with the latest drivers in the list, for now I'm happy without that message every second. Try to do, I hope it works. Hugs

     

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie

    Bios 1.18. last version, drivers update ok,all.

    I found this solution above by now, thank you.