aspire sw5-173 MicroSD card connecting problem

bonc
bonc Member Posts: 11 New User

Hello all.
I have a brand new Acer Aspire Switch 11 V SW5-173. Pretty happy with it except a few minor annoyances. When the device gets hot (it usually IS running hot) microsd card momentarily unmounts and mounts again. I can only understand because Windows plays the mount sounds. And if I'm doing an operation on the card, obviously the action gets halted because of unmount. Is this a general problem, or I should contact service?
Another thing is, as in this reddit thread opened by me, my screen has a 2x2 pixel wide bubble in it. Can I request an exchange because of this?
Thanks in advance.

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    I believe you have a ventless device. This means it relies on the DPTF drivers to manage heat. Often these drivers do not install properly under Windows 10.

     

    Open Device Manager and see if there are any toward the bottom with yellow triangles marrked DPTF. If these are not working properly, things can either overheat or are very slow.

  • bonc
    bonc Member Posts: 11 New User

    I've downloaded all unknown drivers right from the start. There's no unknown driver currently. Also, I've realized that the problem was not about heat, today when the device was just turned on, the microsd card did the same thing.

     

    Another problem is that sometimes when device wakes up from deep sleep (sometimes hibernation, sometimes sleep), wifi does not connect unless adaptor reset happens. I have to troubleshoot connection problems so windows resets the adaptor. How can I solve this?

  • bonc
    bonc Member Posts: 11 New User

    Hello all.

    My problem has not been solved. It is still doing the same thing, altought rarely.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    With what you have done it sounds like a hardware problem. Since new you may need to return for service.

  • Cyberpunk
    Cyberpunk Member Posts: 23 New User

    Hey brother, I just got a refurbed SW5-173 from NewEgg that is like brand new but after a couple weeks it started the exact same card reader problem.  Mounts and after 30 seconds, maybe a minute, and sometimes a few minutes, it unmounts. Over and over again. I researched and found nothing on this issue except your post.  I got approved RMA to send back to NewEgg for refund only to find out I can't replace it for anywhere near the $224 price I paid.  NewEgg has no more and nothing on eBay for less than 370 bones.  I love this thing (especially for 224 bones) so I put my 64gb card back in and prayed and no problem all day today.  So I have no idea what the deal is but for the price I paid I think if I have any more issue I'm just going to send it in to Acer for warranty fix or replace.  Other than the card reader it's been flawless.  I'm going to call Acer tomorow or Monday to see if they can enlighten me on this.