Acer Aspire E5-552G Connected to network but no internet connection

bladsplat
bladsplat Member Posts: 2 New User

Bought Acer Aspire E5-552G in August 2016, internet connection kept dropping out (although all other PC/mobiles, etc. no connection problems) and now won't connect to internet at all.

 

Unistalled driver and rebooted, still same problem.

 

Any ideas what I can do to sort problem out and one that doesn't involve connecting to internet?

Answers

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Generally if the laptop sees the router then the network card in the laptop is ok.  Try removing all other devices from the network and try with the laptop again, being the only device connected to your router. Unfortunately I'm not sure why your other devices are able to get online but one device doesn't. Also take the laptop to another network and see if it will connect. If it won't connect to any other network we would suggest the laptop be checked by Acer repair. 

  • bladsplat
    bladsplat Member Posts: 2 New User

    Hi Mary

     

    Thanks for info but problem has been getting progressively worse so have returned to shop for repair, shame as I've only had laptop for a couple of months!

  • Mary-Acer
    Mary-Acer Acer Crew Posts: 868 Acer Crew

    Hopefully repair will resolve the issue for you. Have a good weekend!