My Z630 phone shows internal storage full without and new apps added. How to solve this problem?

xchen2002ca
xchen2002ca Member Posts: 4 New User

My z630 phone shows internal storage full. However, I have not install any new app after purchase, and storage calculator in Setting shows only some space was used by systen and apps, but the avialable space is 0. How to solve this problem?

Answers

  • mderome
    mderome Member Posts: 5 New User

    We had the same problem, amazon app creats a lot of folders of 43Mb each.... if I remember, they are in /data/app ? not really sure ... but you need root to delete theses files. You can also delete tne apk from the folder oem. We had more than 4-5Gig of data in these folders....

    Even if you delete the amazon app, it'll be back... you need to freeze the app, or delete it from the oem folder.

  • xchen2002ca
    xchen2002ca Member Posts: 4 New User

     Re: My Z630 phone shows internal storage full without and new apps added. How to solve this problem?

     

    Thank you for the information.

    I have tried to delete folders you mentioned but can not find them. I have uninstall amazon apps. Now, the storage calculator shows 1G memery free after restart the machine. There are still a lot of storage missing in bassed on the calculator. Looks like the OS can only handel 4G memeory even the machine has 16G.

  • mderome
    mderome Member Posts: 5 New User

    are you root ? if yes, try deleting the apk files in /etc/oem or /data/data. I've got rid of amazon while deleting the apk. On one phone, I was able to delete completely amazon, on the other phone, we still trying to delete amazon...
    Try using es file explorer for deleting the files.

  • xchen2002ca
    xchen2002ca Member Posts: 4 New User

    Re: My Z630 phone shows internal storage full without and new apps added. How to solve this problem?

    I have root the device, turn on OEM unlocking and USB debugging. However, still can not found the folder, no etc, no data.

    I found the storage space calculator on my desktop shoews 1G free, but not match the total used space if I add all folders space together. looks like there are something hided, but it not be shown after I turn on show hided files.

     

    Thank you for your helps

     

     

     

  • mderome
    mderome Member Posts: 5 New User

    Make sure ES File Explorer shows the hidden files, and root explorer is ON, the apk files are in /etc/oem. I've deleted them. I've deleted too the folders in /data/app Folder names are : com.amazon.mShop.android-1 (the number increases each time a folder is created). I also deleted the files in /etc/oem_app_list

    the problems is solved, for me.

    Hope this will help.

  • xchen2002ca
    xchen2002ca Member Posts: 4 New User

    Re: My Z630 phone shows internal storage full without and new apps added. How to solve this problem?

    I installed ES File Explore, and shows hided file, but I can not turn on root explore. I found the files under device in ES file explore but can not delete them. It looks like the phone does not root properly. I run root checker, it shows Root access is not properly installed on this device. I tried to install superuser app, but it need root first. So it is a dead loop. 

    thank you again for your helps.