G9-592 temperature issues/thermal throttling

submarinedog
submarinedog Member Posts: 2 New User
in 2016 Archives

Hi,

 

I have recently purchased a G9-592 laptop with a 6700HQ and 970m.

 

I am experiencing very high temperatures under load when playing games, where the laptop reaches around 90-95c on the CPU. Adjusting graphics down to the lowest settings also does not help. Ambient temps are about 24c.

 

I have purchased a laptop fan cooler placed under the laptop, as well as repasting the thermal compound and undervolting the CPU. No matter what I do, the CPU will always be around 90-95c under load.

 

The laptop is not that hot to touch, the temperature of the hot air blowing out of the laptop is cool and warm.

 

I have been researching on other laptops with these specs and they do not experience this problem, and in fact, they run much cooler at 70-80c on load.

 

Due to the load at high temparatures, the laptop thermal throttles and causes the CPU to downclock averaging at about 2GHz and dropping the framerates, making the games jerk/stutter.

 

For a 15" brand new laptop that is 3.5KG with sufficient cooling and airflow, I am quite disappointed that a "gaming" laptop throttles due to temperature issues when my older laptop with much lesser specs can play these games without issues, and it's a much thinner laptop without great cooling either.

 

I am suspecting there could potentially be a fault in the BIOS which is causing the temperatures to be read incorrectly? This same problem is happening with the Alienware 15 and Dell has acknowledged this and they will be releasing a new BIOS update shortly.

 

The laptop drivers are up to date and Windows 10 on the latest version.

 

Thanks

Answers

  • beststevie
    beststevie ACE Posts: 506 Pioneer
    For your laptop it seems to be the same as for the 791 models. Up to 95 is quite normal. It has no problems there. Depending to the game you're playing you get CPU usage of for e.g. 75%, so you will not discover any loss because of the temperature. How did you discover throttling? It might be a bit hotter in the 15' models. But all together I don't think you really have a problem.
  • submarinedog
    submarinedog Member Posts: 2 New User

    The computer is throttling when the temperatures reach around 90-95c and the frames in-game drops almost by half and begins to stutter. Before it reaches these high temperatures the FPS is fine and is very high and smooth.

     

    I run Intel XTU and it reports that throttling is occuring at these temperatures.

     

    I have tested it across different types of games and adjusted their graphics (even though it should not affect the CPU load), and the temperatures do not change.

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    if your model comes with the replacement fan you could test it with the fan instead of the optical device.

     

    You can also use Acer Quick Acess to set the fans to "cool boost".

     

    What temperatures are in your room?

     

    There is a tool called "Furmark". You can do a 100% stress test with CPU and GPU at the same time. Can you do a test over at minimum 10 minuntes? You should save all data before. I think if your device has a thermal problem, which does not belong to the hole series, it can be more clear here. This tool set's your Predator to the max. performance.

     

    Maybe you ontact Acer before. It should be possible, that they give you an RMA to send it back for repair.

     

    Maybe your reseller does change it immedeately.

     

     

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