Intro & Boot Question S13

6Volts
6Volts Member Posts: 4 New User

Hi everyone,

I bought an Aspire S13 Touch (S5-371T-76CY) with Windows 10 in August. I finally got round to sorting out backup and recovery and have a problem on using a USB to boot. I used Macrium Reflect to create the USB recovery program and it works both within Windows and from the Bios. However only the touch screen is active once booted - the touchpad, keyboard and mouse do not respond.

 

Any thoughts on why and/or how to have all the input options available?

 

Many thanks in advance.

6Volts

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    The on screen keyboard (OSK) should be available also. The problem is that the keyboard and mouse are not on the USB bus and apparently require drivers not in the BIOS. I do not have a S13 so do not know for sure but does seem odd..

     

    That said a USB keyboard and mouse should work but you may need a hub.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    I've never used Macrium reflect and would never use it for a backup, but you can also try checking the Macrium reflect forum.  I think you have a Macrium Reflect problem.  

     

    http://forum.macrium.com/Topic5536.aspx

     

    http://forum.macrium.com/Default.aspx

     

     

    Edit:  You can create a USB factory defaut recovery drive and put it in a safe place

     

    https://www.youtube.com/user/AcerAmericaService/videos

     

    You can also use the guide below to create a weekly or daily automatic system image backup and save it to an external HDD..  To restore the system image, I just wipe the drive with diskpart clean and then boot a USB recovery drive to restore the system image in Windows 10.

     

    http://pureinfotech.com/schedule-windows-81-system-image-backup/

     

    If you can't get your Macrium to work, and are tired of messing with it, and you don't have a USB recovery drive, you can get your factory recovery media from Acer Store.

    I'm not an Acer employee.
  • 6Volts
    6Volts Member Posts: 4 New User

    Padgett - thanks for your quick response and explanation. You mentioned I might need a hub but I'm not sure what you mean by that.

  • 6Volts
    6Volts Member Posts: 4 New User

    My first thought was also it is a Macrium problem so I search the forum but didn't find anything that answered my question. From what I can tell you can only ask questions on the forum if you have a paid copy of the program. Macrium is widely used so I thought someone else here might have an answer. The Macrium USB recovery drive does work it is just limited to using the touch screen at the initial interface to load up an image.

     

    I'm going to try using the Acer recovery tools as you suggested - it can't be a bad thing to have another back-up option.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    6volts,

     

    I do the following for backup.......

     

    1.  USB factory default recovery drive.  This is the original Acer OEM factory image.  I keep it in a safe place (a labeled envelope in a drawer).

     

    https://www.youtube.com/watch?v=IfKn87nk0F4

     

    2. System image backup (I don't use the fancy one, just the boring, plain system image backup).  This is the one you take when your computer is working great and you have it exactly how you want it.  Smiley Wink  I save it to an external HDD.

     

    sysimagepho.PNG

     

     

    3.  On a different partition of my external HDD, I also save a weekly scheduled system image backup.  I don't mess with my system image in #2.   This is a different system image.  Don't try to save it to the same partition as the system image that you saved in #2 above.

     

    http://pureinfotech.com/schedule-windows-81-system-image-backup/

     

    weeklyfull.PNG

     

     

    4. I keep my files backed up daily.  Most of them are save to the OneDrive or Google Drive or Google Photo (the cloud) and some are saved to an external HDD.

     

    https://www.google.com/drive/download/

     

    https://photos.google.com/apps

     

     

    5.  I also have a vanilla copy of Windows 10 that can not only be used to clean install vanilla Windows 10.....but  also has recovery tools (repair tools).

     

    I used the media creation tool to create the USB drive media.

     

    https://www.microsoft.com/en-us/software-download/windows10

     

     

    That's it.  I see people struggle on this forum on a regular basis and spend countless hours troubleshooting.  If you use those tips, you'll spend less time troubleshooting and more time doing something else.

     

    You can also use the Alt + F10 method to reset to factory image, but I would never rely on that because sometimes it doesn't work if you've upgraded your PC to a different OS or different Windows 10 version.  Many people rely too much on that feature and get themselves in trouble....and they don't want to start completely over from scratch.  Some people will spend weeks/months trying to resolve an issue rather than start over.

     

     

    https://www.youtube.com/watch?v=NuljT0a8F7I

     

     

     

     

     

     

     

     

     

     

     

     

     

    I'm not an Acer employee.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    BTW you need a different recovery drive for each OS. I was not able to recover a Win 10 image with a Win 8 recovery drive.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    Also, always use your vanilla USB media that you created using Microsoft's media creation tool to restore a system image.

     

    Because it's very easy to make a mistake and accidently delete/format your Acer USB recovery drive.  Keep that Acer recovery media in the drawer unless you actually want to reset to factory defaults (Acer factory image).

    I'm not an Acer employee.
  • 6Volts
    6Volts Member Posts: 4 New User

    JordanB,

    Much appreciate your guidance. I have been working through the list and have made progress but also have a few more questions.

     

    Completed:

    1. Factory default recovery USB created, labelled and stored away safely.

    2. As described in your point 2 a system image back-up onto external hard drive that will not be overwritten. This is the "now I have it running just as I want it" or "baseline" image. 

    3. My files, (documents, photos, videos, etc.) backed up to a different hard drive. I don't trust the security or reliability of the cloud.

    4. Downloaded the windows 10 media creation tool on a USB labelled and stored away safely.

     

    Questions:

    1. You proposed doing a regular system image back up and gave a link to an article describing how to do it on Windows 8 that looks complicated. You also noted this is a different system image to the "baseline" image. Is there an actual difference between the two images and if so what? If not, wouldn't it be easier to use the create system image I used to create the "baseline? Or is this the only way to schedule the back up automatically?

     

    2. You note you have a vanilla copy of Windows 10. My computer came with Windows 10 installed. Would you recommend I back up a vanilla copy and if so how would I do that.

     

    Thank you.

     

     

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    If you create a system image then it is exactly as your computer is at that moment. Note: you can store more than one system image on the same NTFS drive. I always make sure the individual directory directory is named for the device, OS, and date. If you have more than one on a disk then when you recover there will be a drop down of titles for selection.

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder

    1. The additional automated weekly system image is completely optional and not necessary for most people.  It just gives you an additional..... more up-to-date system image.  It's actually really easy to do (copy and paste, and make necessary edit to the drive letter).

     

    2.  I would recommend you have a copy of vanilla Windows to use in case of emergency.  

    Also, you should use it if you ever have to restore your baseline system image.  Because you might accidentally mess up your Acer factory default USB recovery drive when trying to restore your baseline system image. 

     

    To get the repair tools on the vanilla copy of Windows.

     

    1. Enable the F12 boot menu in the BIOS

    2. Boot the vanilla Windows 10 media

    3. When you see the screen below, don't click "install now", but instead click repair your computer.  That will give you the repair tool menu and will allow you to restore your baseline system image if you ever have to.

     

     

    repair.jpg

     

    sysimgrec.png

    I'm not an Acer employee.