Acer Aspire V15 Nitro and Intel Graphics HD 5500 Issue

Hi all:

I have a problem with my laptop (model VN7-571G). After a recent Windows 10 update, now I am not able to connect the laptop to my flat LG TV via HDMI. I think it has to be related to Intel Graphics 5500 (current driver 10.18.15.4248). When I connect the laptop to my flat TV, laptop screen goes black (as it happened before), but TV message says "Without Conection". If I try to use Intel Driver Update Utility 2.6.1.4, it says I have to go to Acer website to get the drivers. I have already uninstalled all Intel drivers (VGA, chipset, etc.), and installed the ones in Acer website but the problem still exists. Any idea how to solve it?. Thanks and regards from Spain.

Ignacio

Accepted answers

padgett

Does pressing Win-P have any effect ?

All comments

Karp-Acer_Retired

Please check this thread in the Community that might help you with your issue.

http://community.acer.com/t5/Windows-10/Aspire-F5-571-Intel-5500-HD-Graphics-display-driver-has-stopped/m-p/416417#U416417

padgett

Does pressing Win-P have any effect ?

Nathitos

Hi again:

Thanks a lot for your help. It is really appreciated.

Yesterday I was able to connect my computer to a monitor via HDMI, so the problem is with my LG TV. All HDMI ports are dead. Quite a lot of complaints in different forums about this.