AZ3-615 all-in-one DVDdrive disappeared from device mgr and thisPC. Won't read or recognize a disk

phil7784
phil7784 Member Posts: 4 New User

The DVD drive of my AZ3-615 all-in-one has suddenly disappeared. No longer detected by device mgr or seen in this PC. Recent reinstall of original W8.1 after W10 preview debacle. Rest of computer works perfectly

Answers

  • -Justin
    -Justin Member Posts: 2,362 Skilled Specialist WiFi Icon

    phil7784,

     

    If it suddenly happened it might be software related, you can perform a system restore to see if that fixes it. If not, it could be hardware related and may require replacement.

  • KekiB415
    KekiB415 Member Posts: 4 New User

    I am having the exact same problem but I haven't been able to do anything until now about. It's been a problem since I upgraded to Windows 10. Surely there has to be drivers somewhere  I can download. This can't be this difficult. I am not pleased with this product anymore and I wish, in all honesty, that I never bought it.