How can I fix my soft key menu on my Acer Liquid Z630?

ayemshammoi
ayemshammoi Member Posts: 4 New User

My phone is just 8 months old .its just suddenly not working, But if you rotate to lanscape the soft key is still working if its is located at th upper part where the front camera located. How can i fix this? I use some apps to navigate the back home and the multitasking button but it makes me uncomfortable to use.  Please help me to solved this problem .

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    i don't understand if it's a software issue or a touchscreen issue.

     

    apart the softkeys, the touchscreen is working on the whole screen?

    I'm not an Acer employee.
  • ayemshammoi
    ayemshammoi Member Posts: 4 New User
    yes it is working just when the soft key navigation menu was on the bottom it doesn't work but when it is lanscape the soft key if it located at the front camera it is functioning but if i back to portrait it doesn't work. last night this is working don't know what happen.
    how can i resolve this? rt now i use some apps for alternative.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    first thin to try is a factory reset (backup all your personal data first)

     

    settings/backup&reset - factory data reset

     

    if your softkeys issue is solved with a factory reset, it was a software problem;

    if your softkeys issue is not solved with a factory reset, probably it's a touchscreen hardware issue and need to be serviced.

    I'm not an Acer employee.
  • ayemshammoi
    ayemshammoi Member Posts: 4 New User
    i think the 2nd option need to do. i already do factory reset and nothing change. But thanks though
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.
  • ayemshammoi
    ayemshammoi Member Posts: 4 New User
    There is something weird about my phone. it was just suddenly work last night then in the morning today still working but after a sec didn't work again. i think its on the last patch update of my phone why this happening. but today i am go to serviced center to check this whats really wrong.