Acer liquid z530 launcher lag after software update

pacakon
pacakon Member Posts: 6 New User

Hi when i bought Liquid Z530 1GB RAM version, it was super smooth. After software update it start to lag during swiping between homescreens. I think that it is somehow caused by Left Page feature of the Acer Liquid Home launcher, which apear with update. Ive tried other launchers and they are super smooth. Does anyone have this problem too? When i swipe it oftens freeze in between two panels of the homescreen and after a while it finish the motion. Everithing else is smooth. Also floating browser feature is always crashing...

 

I dont need to fix this, I hope that Acer is working on fix, I just want to know that it is known issue and that there isn anything wrong with my phone. Ive tried facory reset and its styl the same and i thing that factory reset is suposed to fix any software issue since it reinstall system...

Answers

  • mchiusan
    mchiusan Member Posts: 4 New User

    Hi. I am experiencing the same problem. In addition I was using Mix Radio app and now I can't download the offline playlists any longer. Any help ?

  • pacakon
    pacakon Member Posts: 6 New User

    https://vimeo.com/155250599

     

    Here is how this issue looks like...

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I reported the issue you are describing for review. I will provide an update when I am able to get additional information.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Can you please provide the first 10 characters of your serial number as well as the os rom image name?

  • mchiusan
    mchiusan Member Posts: 4 New User

    Yes  Sure. 

     

    SN: HMHQWEEE00.....

     

    Where do I find the rom image name ?

     

    I have Image version

    Acer_AV0L0_T02_RV01RC28_WW_GEN1

     

    Hope this helps. Please try to solve this significant issue. Thanks

    Regards

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Thanks. That is all the info I need for now.
  • pacakon
    pacakon Member Posts: 6 New User
    My SN is HMHQSEU003... and image is Acer_AV0L0_T02_RV01RC28_WW_GEN1
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Thanks. All of this information has been provided to the appropriate groups to look into. I will provide an update when I am able to obtain additional information.
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    I was able to confirm that we are working to improve this in a future build. I do not have a firm release date of the build, but am told that it is expected mid to late March. I will provide additional updates if and when I receive them.
  • mchiusan
    mchiusan Member Posts: 4 New User

    Thanks. Do you have any update now when the fix to this issue  will be finally available ?  Your support is highly appreciated.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sorry, but I do not have firm dates for this at this time. It will vary by region.

  • yassinkharbouch
    yassinkharbouch Member Posts: 1 New User

    gps

  • mchiusan
    mchiusan Member Posts: 4 New User
    I got the update and installed and I did not experience any improvement. Probably worse than before.
  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    That is not good. We are looking into this. Can anyone else on this thread who have received the update provide their findings? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Who received the update, please do a factory reset if possible (backup all your personal data first):

    settings/backup&reset - factory data reset

     

    Sometimes this help fixes.

    I'm not an Acer employee.
  • meganathan
    meganathan Member Posts: 1 New User

    yes