Acer One 10 loses time, clock runs slowly

ctenorman
ctenorman Member Posts: 1 New User
in 2016 Archives

I'm having an issue with my Acer One 10 where the clock runs slowly (almost half speed), and when it's put to sleep it can lose quite a lot of time.

 

The odd thing is that a regular reboot won't fix the the problem. However, powering down completely and then turning the tablet on again fixes the clock running slow issue for a while until it goes to sleep. When it wakes up again the clock has always lost time. However, sometimes the clock runs at the proper speed after resuming from sleep and sometimes it runs at the slower speed. I'm using NetTime and it's internet time sync feature to see how much time I'm losing and when the clock is running slowly.

 

I'm wondering if it's related to an issue posted about on this website: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-slow-clock/b887c330-3ff3-4567-b851-42a845b3f184?auth=1 at the very bottom of the page. It describes how some Intel Atom chips have slow clocks. I've tried changing the "bcdedit /set useplatformclock true" setting suggested on a link at that page in an admin command prompt and it doesn't seem to help.

 

I've also tried completely re-installing Windows 10 with no change.

 

Does anyone have any idea what's causing this?

Answers

  • jhm
    jhm Member Posts: 1 New User

    I am having the exact same problem.  The clock just runs slower than it should.  However I can't tell that shutting it down makes any difference.  It still seems to be slow once it starts back up.  I suspect that there is a hardware problem...

     

    Anybody else having this problem?  It makes it very difficult to use this as a tablet with reminders when you show up somewhere 40 minutes late because the clock is slow.  That and having authentication problems on websites clued me into a problem.  I have run malware scans and refreshed the Windows install to no avail.  Same issue.

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Clock is supposed to be chrystal controlled, sounds like a hardware problem though I have seen a low BIOS battery cause the clock to be slow but doubt its that simple.

  • baggytrousers
    baggytrousers Member Posts: 8 New User

    I'vd had pc's that go out of time, but not to this extent. to work around it you might be able to set it to look up a time server.  I'm not sure how it's done with windows, there may be an option somewhere in the time settings.. actually looking at NetTime you may have already done similar.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    baggytrousers wrote:

    I'vd had pc's that go out of time, but not to this extent. to work around it you might be able to set it to look up a time server.  I'm not sure how it's done with windows, there may be an option somewhere in the time settings.. actually looking at NetTime you may have already done similar.

    You are talking about NTP alternative servers:

    http://lifehacker.com/5819797/synchronize-your-windows-clock-with-an-alternative-time-server-to-increase-accuracy

     

    that can help but i think the main culprit is voltage to the Real Time Controller, to be not in the correct range.

    I'm not an Acer employee.
  • Nomadic1
    Nomadic1 Member Posts: 3 New User

    Having the same issue (again). I've done a factory reset which seemed to reslove the problem, that was about a month ago, now it's back. Also looking for answers.

  • outofthefire
    outofthefire Member Posts: 2 New User

    I'm having the same problem, I've turned off sleep when plugged in, updated the time this morning left it plugged in and its still run slow through the day. I've had the laptop a couple of weeks but i'm sure its only started doing it over the last couple of days. 

  • outofthefire
    outofthefire Member Posts: 2 New User

    Oddly, i've found that turning off the "update automatically" function seems to cure the problem.

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