trying to do a hard reset on my tab a500

iringler
iringler Member Posts: 6 New User

Hi

I am trying to do a hard reset on my tab a500 and it does start up and then the little guy lies down with a red triangle and an exclamation point coming from his belly. is all lost?

 

[edited for subject line]

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    are you able to boot normally or it hangs?

    I'm not an Acer employee.
  • iringler
    iringler Member Posts: 6 New User
    No it hangs on the Android logo with the triangle. I have tried to use the hard reset and it only goes to the clear cache and then it goes right into the Android logo with the triangle
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    can be 2 things:

    hardware issue on ROM, you can't do pretty much

    OS corrupted, so the recovery can't reset it; in this case...search on the web for EUU package or full OS image to flash using microSD (the images available on Acer website are only upgrades, so can't fix your issue)

     

    i can't post links about the above methods, it's not allowed on this board.

     

     

    I'm not an Acer employee.