i need help with recovery disk

debbiecarroll
debbiecarroll Member Posts: 2 New User

i need to burn a  recovery disk for my laptop  please tell me  where that is located

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited November 2020

    laptop model?

     

    if your laptop has windows 8 or 10, you need an USB flash drive of 16 or 32GB to create a recovery drive.

     

    if you need a recovery disk because your OS is gone, try to press ALT+F10 at boot to re-install or you need to buy an Acer recovery set:

     

    Acer recovery media
    US:
    https://store.acer.com/en-us/extended/recovery/

    Canada:
    https://store.acer.com/en-ca/extended/recovery


    if you are outside the US and Canada, you must call/email your regional Acer support service:
    http://www.acer.com/worldwide/support/

    I'm not an Acer employee.
  • debbiecarroll
    debbiecarroll Member Posts: 2 New User

     i am in the  US  one of the phone numbers i contacted said i could burn a recovery disk  that phone number is 18666952237   it  is an older model laptop with  windows 7 on it  

    i do not want to change to another  windows   this is my hubbys computer  and he will not upgrade lol

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Check if Acer recovery software is installed, this will guide you to burn a recovery disk.
    Probably you will need a DVD or multiple CD disks to write with you computer DVD/CD drive.
    I'm not an Acer employee.