AZ3-715 black screen

wqq
wqq Member Posts: 3 New User

I have a acer AZ3-715 desktop with 8gb ram,i5-6400T cpu and win 10.
it always black screen when I watch video by IE with Flash player,
but when watch same video by firefox or chrome, it never happen.
Please help

Answers

  • GunBee
    GunBee Member Posts: 6 New User

    You might want to check this post.

    This looks like a known issue which can be fixed with an Intel HD Graphics driver update.  (come on Acer!)

  • wqq
    wqq Member Posts: 3 New User

    Thank you.

     

    when i download and install 'win64_154025.4464.exe', to encounter error 'this operating system is not support'.

    please help

  • GunBee
    GunBee Member Posts: 6 New User

    That is why Acer must provide us, users, with a signed & certified video driver installation package.

    Acer needs to take the updated Intel drivers, test & verify them on their Acer devices, and publish an installation package on the Acer Driver Download site.

     

    Alternatively, you can try this method here. (use at your own risk, but it worked for me on my U5-710)

     

    Kind regards,

    GunBee