Acer Switch 10e Main camera not working after upgrading to Windows 10

nybinh
nybinh Member Posts: 1 New User
in 2016 Archives

My Acer Switch 10e has been upgraded to Windows 10. Everything is fine except the MAIN Camera while the Front camera is working very well. Can anybody solve this problem? I've tried many ways including downloading new drivers from Acer Supports for Windows 10 but the MAIN camera is still not working. Thank you.

Answers

  • johnny1
    johnny1 Member Posts: 7 New User

    +1 Same problem here.

  • Kummi
    Kummi Member Posts: 3 New User

    Same here: After Win 10 upgrade (Aspire V 15 Nitro) the internal cam was gone for good. 

     

    The drivers seem to be ok, at least i updated the ones that are on the support page.

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Try going to "device manager>system devices>camera scensor" and update driver.

  • johnny1
    johnny1 Member Posts: 7 New User

    Hi,

     

    Thanks for the help. I found two devices "Camera Sensoor OV2722" with the 28/05/2014 drivers. I then updated them to the 04/07/2015 drivers but it ended up affecting both cameras with the "make sure your camera is connected" error. I reverted back to the old ones and the front camera works again, and the main camera is just a black screen.

     

    Cheers.

  • hgmartin9
    hgmartin9 Member Posts: 132 Enthusiast WiFi Icon

    Device Manager>Imaging devices>AVStream Camera and update driver. Then try sensors update if still not working.

  • johnny1
    johnny1 Member Posts: 7 New User

    Hi again.

     

    I can't see that device. I only see Intel(R) Imaging Signal Processor 2400 under Imaging Devices. That driver seems to be up to date.

  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    johnny1 wrote:

    I can't see that device. I only see Intel(R) Imaging Signal Processor 2400 under Imaging Devices. That driver seems to be up to date.

    Make sure you have Show Hidden Devices turned on. If Device Manager thinks the device is not connected it hides it by default.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • onedayflie
    onedayflie Member Posts: 1 New User

    Same problem with SW05-012, I tried all drivers for win 8.1 and 10, even the drivers from other 2in1 systems like this one with the same cam and chipset. I tried the camera options in the privacy tab. But nothing is working.

    Please Acer solve the problem with a patch or new drivers, cause the ones to download are worthless Smiley Happy 

  • maxotin
    maxotin Member Posts: 7 New User

    Hey, any chance to get new camera drivers for Switch 10 on Acer Support website? Tried everything, seems like drivers work, but applications don't see the camera :-( Is there a way to at least check if the camera is at least operable? Totally desperate!

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    Does Device Manager show the camera as operating normally?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • maxotin
    maxotin Member Posts: 7 New User

    In the "imaging Devices" section the ISP 2400 driver is showing as operating properly, while in the "System Devices" the Camera Sensor OV2720 driver is not working, showing the triangle (!). When I tried to install OV2720 from the "Intel Platform Drivers" package I downloaded from Acer website, I got a message that the driver was found, but cannot be installed becasue of an incorrect signature. 

  • maxotin
    maxotin Member Posts: 7 New User

    OV2720.jpg

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    OK, before starting the install you'll need to turn off the signature testing:

     

    a. Press Windows + X keys and click command prompt(admin).

    b. Type the following command in command prompt and press Enter.

    bcdedit /set loadoptions DDISABLE_INTEGRITY_CHECKS & bcdedit /set testsigning on

    c. Close command prompt.

     

    After the install is finished, turn it back on:

     

    a. Press Windows + X keys and click command prompt(admin).

    b. Type the following command in command prompt and press Enter.

    bcdedit -set loadoptions ENABLE_INTEGRITY_CHECKS & bcdedit -set TESTSIGNING OFF

    c. Close command prompt.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • backdoc25
    backdoc25 Member Posts: 3 New User

    I have tried to updat all the drivers recommended, all say they working and have best updated software drivers.  main camera still not working.

  • backdoc25
    backdoc25 Member Posts: 3 New User

    Fixed it by installing AOP framework from Acer form my specific Aspire Switch 10e

     

    Main camera working again.

     

    Good luck

  • masterm
    masterm Member Posts: 1 New User

    can you please post the link where you can download the software from to get the main camera working.

  • becauseican
    becauseican Member Posts: 2

    What's  the link to the AOP Framework you downloaded?

  • gpstoloff
    gpstoloff Member Posts: 21 New User

    Try BYOC Consumer Applications, or choose your model on Drivers and install the Quick Access application.

     

    IIRC, one of the 2 should install the AOP Framework automatically.

  • Pkitty
    Pkitty Member Posts: 18 New User

    Acer Aspire SW3-013 camera not working after update to Windows 10 Home 32-bit version 1607 -

    Device Manager had 3 entries that seemed to be related to the camera.  Two had duplicate identical entries, so I deleted the second ones (but did not delete the drivers)  Then I updated the 3 drivers:
    DEVICE MANAGER:
     Imaging Devices > Intel Imaging Signal Processor 2400 (2 copies)
     Sensors              > Capella Micro CM3218 Ambient light sensor
     System devices  > Camera Sensor OV2722 (2 copies)

     

    Hope this helps someone else from spending a couple of hours searching for a solution.

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