Switch 10 charger

lj0000
lj0000 Member Posts: 13

Tinkerer
in 2016 Archives

charger is smoking while charging.

i am sure the local acer support would say is user fault.

this is worth investigating and a recall

i cant imagine if this happens during my sleep!!

Best Answer

  • lj0000
    lj0000 Member Posts: 13

    Tinkerer
    Answer ✓

    I have successfully exchanged my charger at the local service point.

     

    as expected, the first thing they do is to shoot at customer, taking it lightly, rediculed me and say its over warranty, you have to buy a new one, instead of investigating why it fails. I believe the guy just did what he is trained to do.

     

    no, they do not acknowledge this forum, and must see the email from local team.

     

    Sadly this is the state of consumer support in Malaysia, and acer is already one of the better ones.

     

    Though i managed to do my exchange, i believe there are many other cases who got swept under the carpet by the support team due to 'warranty lapsed'.

     

    I hope acer can beef up training to the front liners to recognise the risks faced by consumers

     

     

Answers

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi lj0000,

     

    Any complaint of a charger smoking while in use needs to be investigated as we certainly understand and share the concern.

     

    I would recommend not using the charger and contacting your local support team as soon as possible to identify options to get this resolved for you.

     

    Thanks,
    Cory

  • lj0000
    lj0000 Member Posts: 13

    Tinkerer

    Dear Cory

     

    Thanks for listening. Yes the local team emailed me and asked for the serial numbers.

    Lets see how it proceed from here.

     

    David.

  • lj0000
    lj0000 Member Posts: 13

    Tinkerer
    Answer ✓

    I have successfully exchanged my charger at the local service point.

     

    as expected, the first thing they do is to shoot at customer, taking it lightly, rediculed me and say its over warranty, you have to buy a new one, instead of investigating why it fails. I believe the guy just did what he is trained to do.

     

    no, they do not acknowledge this forum, and must see the email from local team.

     

    Sadly this is the state of consumer support in Malaysia, and acer is already one of the better ones.

     

    Though i managed to do my exchange, i believe there are many other cases who got swept under the carpet by the support team due to 'warranty lapsed'.

     

    I hope acer can beef up training to the front liners to recognise the risks faced by consumers

     

     

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