G9-791: Warranty and new NVIDIA card

meocon
meocon Member Posts: 8 New User

Hello to everyone,

 

I purchased a Predator 17" on March. However, this laptop comes up with serious faulty on NVIDIA card: it keeps stoping and freezing my laptop when I'm playing games, even a 5-year-old game that my 8-year-laptop can handle. At some points, there was BSOD with Kernel Security, and I must re-install Windows couple of times because of this. After NVIDIA driver is downgraded, there is no BSOD anymore, but the laptop is still freezing with Ghost Recon: Future Soldier.

The point is the retailer where I bought the laptop, is now closed (I bought it at ***** Smith, Australia). Then how can I use my warranty with this laptop?

 

The next question is about new NVIDIA cards, GTX 1080 and GTX 1070, are they compatible with Predator 17"?

 

Any help would be appreciated Smiley Happy

 

[edited to override word filter]

Answers

  • celelivada
    celelivada Member Posts: 5 New User

    I bought the laptop from the some place Smiley Happy Regarding your freezing can you first try getting all drivers from Intel and nVidia websites? That helped me alot with the stability of the laptop. 

    Also you can run sfc /scannow to check the windows integrity since I read somewhere there was a corrupted ISO for Win10 for some time. 

    Warranty wise, I think Acer has a service centre and all repairs should go through there, ***** Smith has nothing to do with that since all they would do is send it to them as well. You can try contacting Acer support for Australia to give the contact details. 

     

    [edited to override word filter]

  • scanicious
    scanicious Member Posts: 4 New User

    http://community.acer.com/t5/Predator-Laptops/Predator-G9-591-Mini-freezes/m-p/424499#U424499

    you can try all the possible solution there. it's likely due to the HDD. if you install the games on SSD, it will be fine. As of now, no solution regarding the HDD has been found. And it seems to be like the customer service and technical support are pretty helpless with this issue.

  • meocon
    meocon Member Posts: 8 New User

    Thank you for your both replies.

     

    After upgrading to new driver of NVIDIA, now all games and softs work very well.

     

    I tried every solution before, but I stopped trying when I'd read some articles stating that NVIDIA card driver could cause serious problem to laptop. And it appeared to be the problem with my laptop at that time, as sometimes there was a notification saying NVIDIA card stopped working, although I was just reading ebooks! But with new two drivers, everything seems normal Smiley Happy

    About warranty, I digged every hole I could but still didn't see any information about Australian Acer. Could anyone help me with that? Yes, my laptop now is back to normal, but if anything goes wrong, I don't have to open a new thread Smiley Very Happy

    And is there any information about GTX 1080 and GTX 1070's compatibility?

     

    One more question: how about the idea that buying one of these (https://www.officeworks.com.au/shop/officeworks/c/technology/hard-drives-data-storage/portable-hard-drives) to replace Predator's HDD?

  • celelivada
    celelivada Member Posts: 5 New User

    I found this service centre (its in Perth): http://www.servicewest.com.au/ 

    New GTX's cannot be put in since as far as I know this laptop has the GPU soldered on the main board. 

    The OfficeWorks link is broken but for reference in my laptop I have an 950 PRO (512GB), 850 EVO (SATA) and the 1TB WD blue that came with the laptop. I replaced the DVD drive with the mechanical drive so I have 3 HDDs installed.

  • meocon
    meocon Member Posts: 8 New User

    Too bad that I live in Melbourne, Victoria.

     

    Aren't 950 PRO and  850 EVO SSD, not HDD?

    My idea is I'm gonna upgrade Predator with  two 512 GB SSD (running in RAID), replace 1 TB WB blue with 3 TB WD Passport Ultra (www.officeworks.com.au/shop/officeworks/p/wd-my-passport-ultra-3tb-portable-hard-drive-wild-berry-wd3tmpubry) and replace DVD drive with another HDD. 16 GB of RAM is enough for me, for now at least.

    The idea with WD Passport Ultra woos me as it provide me one more layer protection, but I'm not sure about the DVD drive. Put HDD into a caddy bay and install, I guess?

     

    NVIDIA card which came with laptop satisfies me as I'm still playing old games, not sure about newest ones. And it's a little bit scary when there's new NVIDIA driver right now, who knows if it damages my laptop or not....

     

    After all, thank you for sharing Smiley Happy

  • beststevie
    beststevie ACE Posts: 506 Pioneer

    I had some BSODs with Kernel Security after I installed a virus scanner. After asking the producer if they're just lazzy or not able, they released a working update and since then, I didn't have any more crashes.

     

    It migt also have  been caused by changing the Killer Network driver, which I did at the same time.

     

    I personally always advice to disable the TPM in Bios.

  • meocon
    meocon Member Posts: 8 New User

    My BSODs were never with third-party anti-virus, I'm not sure if Windows anti-virus caused the problem.

    Besides, I never used Killer Network, then I'm not sure about this as well.

    The newest NVIDIA driver (368.22) gave me BSODs again. It was so scary that I downgraded it into 365.19, and everything is fine now.

    Anyway, thanks for sharing.

  • meocon
    meocon Member Posts: 8 New User

    Updating: NVIDIA's driver 368.39 works well Smiley Very Happy