New Acer Aspire laptop 5560-7402 cannot boot windows and can not access BIOS settings.

willyap
willyap Member Posts: 3 New User

After setup of this notebook and install Microsoft Office 2007 Pro, computer was OK.  Then following day when notebook powered up, computer just hang-up and screen is blank.  Force shutdown, then power up and computer can not boot on Windows 7 and  just restart, then restart, then restart...in this cycle.  When I press F2 to access BIOS, it just do the same cycle of restart and can only be shutdown by press/hold power button.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Are you able to get into Safe Mode?

     

    Are there any errors appearing?

  • willyap
    willyap Member Posts: 3 New User

     

    "Are you able to get into Safe Mode?" No

     

    "Are there any errors appearing?"  Nothing at all.  No messages being displayed. Just a quick cycle of restart without screen display.

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If there is nothing on the screen, how do you know that the system is restarting?

     

    Have you attempted to connect it to an external monitor just to check video output?

  • willyap
    willyap Member Posts: 3 New User

    "If there is nothing on the screen, how do you know that the system is restarting?" It displays the "Acer" screen logo and the "Press<F2> to Enter Setup" and repeat this cycle.

     

    "Have you attempted to connect it to an external monitor just to check video output?"  Do you think I need to o that?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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