Acer Gallant Duo E350 touch screen doesn't work

snooze
snooze Member Posts: 1 New User

Since few days my Gallant doesn't work as fast as usual....I power it off....then power it on....and **bleep**! It boots and asks me the PIN but I can't use the touch screen to enter it! The touchscreen doesn't works while all phone seems works fine....(Boot, clock, usb connection...). Any ideas?

Answers

  • Belar43
    Belar43 Member Posts: 16 New User

    Try to remove battery, put in in again and restart.

    If that doesn't help I thínk it's HW.

  • acero2013
    acero2013 Member Posts: 36 New User

    You can try to do a factory reset (settings> backup & reset> factory data reset), but before, please make sure to back up your apps and any other personal information on the device.

    One question: did you install any system update before having this issue?

     

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