aspire 5733-6838 shuts doen randomly and recovery can't repair

terryrayking
terryrayking Member Posts: 2 New User

My aspire 5733-6838 shuts doen randomly and recovery can't repair fault. this happened about a month ago and twice today. it can be restarted after several minutes.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    What program is running when the system shuts down?

     

    Does it operate in Safe Mode with no issues?

  • terryrayking
    terryrayking Member Posts: 2 New User

    it usually happens when i play a downloaded game from big fish. the computer goes dead, won't restart for several minutes

    (10+).

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    ANY game from Big Fish or specific ones?

    (I'm not blaming Big Fish Games, just trying to determine what's going on.)

     

    Have you attempted to download another game, not from Big Fish, and run it?  See what happens?

     

    I do not have enough information about what is occuring to be able to really help solve the issue.

     

    It might be advantageous to call local support and see if they have any ideas.

     

This discussion has been closed.