Acer Z220 network problem

Hnoudjio20
Hnoudjio20 Member Posts: 8 New User
in 2015 Archives
My smart phone acer liquid Z220 constantly loses network. There is an exclamation point on the network bars. When the network share I have to restart the phone. What should I do about it ??

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    have you ever tried to factory reset your device?

    backup your personal data first

     

    settings/backup & reset - factory data reset

     

    I'm not an Acer employee.
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    yes I did but its not change.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    is your phone new?

    did it always loose the signal? ( i mean if this issue happened since new or it was just lately?)

    I'm not an Acer employee.
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    it's mine. I just buy it. from first use its was his.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, i suggest you to contact your seller or Acer support service, since it's under warranty.

    I'm not an Acer employee.
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    It's understood. what intrigues me is the exclamation point that is on the network bars.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    wait...

    are you able to make calls?

    you are not able to connect to the web?

     

    that exclamation mark, means there's no data connection but you can make/receive call and send/receive SMS.

     

    do you need the data connection to download application or social networks?

     

    if so, what's your SIM network provider?

    I'm not an Acer employee.
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    I make many calls and I browse the internet well except that, at a time the network share and write any service. I restart and returns. is Constant. the phone came with facebook and I downloaded social networking remains. my network provider is Orange
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok.

     

    as i wrote, contact your seller or Acer support service and have a check on connection stability.

    I'm not an Acer employee.
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    I make calls and I browse the internet well except that, at a time the network share and write any service. I restart and returns. is Constant. the phone came with facebook and I downloaded social network remains. my network provider is Orange
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    OK. Je le ferai
  • Hnoudjio20
    Hnoudjio20 Member Posts: 8 New User
    OK. I will do it
  • Shizont
    Shizont Member Posts: 4 New User

    I also had the same problem on my Acer Z220 - the phone lost connection periodically and could not reconnect again. I fixed the problem with the help of the connection menu. As I understood, the phone failed to make the choice between 2G and 3G connections. I changed the option from "Automatic" to "3G only", and from that moment everything was allright.

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