Iconia B3-A20 suddenly restarting,crash,freeze

ludicael
ludicael Member Posts: 10 New User

Does anybody else have problems with Acer Iconia B3-A20? My tablet still crashing and suddenly restarting while using it normally, i been resintall OS many times, tried disable services, but still it always unstable. Does there coming any update what fix those errors? im sick and tired of that tablet.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you are still under warranty, give Acer support service a call, probably you have an hardware issue.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you are able to reach device settings, i suggest you to do a factory reset (backup all your personal data first)

    settings/Backup & reset - factory data reset

    I'm not an Acer employee.
  • ludicael
    ludicael Member Posts: 10 New User

    i been doing it lots. factory resets, installing clean OS.. still tablet suddenly restarting and freezing whole screen

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you are still under warranty, give Acer support service a call, probably you have an hardware issue.

    I'm not an Acer employee.
  • ludicael
    ludicael Member Posts: 10 New User

    I saw there is recently updated OS for this tablet. I downloaded it and installed, well.. acer updater still says network and server errors but OS been worked fine for now, i been played lots SimCity Buildit game and no any crash and im happy now.

    nimetönacerrr.jpg

     

    But then i played 8 Ball Pool and its online game, tablet suddenly frozen after i started match, whole OS restarted and i tried again, that game graphics was broken. Also i tried play Monopoly Slots game and it "not response" and quit game.

     

    this just weird because apps and games crashing in this tablet but works fine on my Sony Xperia Z2 phone.

     

    I think does some apps and games requires lots more CPU and RAM so this tablet crashing and restarting because RAM gets so low?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ram going low can let applications crash.

    I'm not an Acer employee.
  • ludicael
    ludicael Member Posts: 10 New User

    I sent my tablet for Acer place and they gave new one for me, this works fine and not any problems.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Good to hear it. Smiley Very Happy

    I'm not an Acer employee.
  • ludicael
    ludicael Member Posts: 10 New User

    yeah, i think that first tablet was corrupted inside because reinstalling OS didnt help. CPU, RAM, GPU or Internal storage maybe were corrupted and thats why.