Have a Acer Travelmate P250 series laptop here that has had a number of times where it boots into Windows (has hapened on Windows 8 and 10 both) and is on the Windows password screen (will take the enter key to get that far). Can't enter the password in the box- internal keyboard, external USB keyboard- wireless or wired both were tested, nothing, cursor is in the box blinking. Mouse moves around with either the touch pad (which is now disabled in the control panel so the user can use exclusively an external USB mouse). Did finally get into the Bios and did a factory default load. Still no keyboard entry. This has happened at least 4 different times and all the suggestions Acer support provided did not help immediately. It has happened at least 4 times, but eventually the unit will start to work and allow the keyboard use. Let it sit for a few days and so far seems to start working again.
I am going to try some more things, but anyone ever see this type of thing. Not sure it is hardware or the Windows at this point. I have also tried a Live CD
Last time once it started working again after it acted up, I flash the bios with a newer version (now at 2.17), then try some more things in Windows. At first thought it was just Windows version, but the system is now on 10 Pro and it happened. Many times it happens while on the road traveling and of course it is the only computer to be able to work on. I tried to do F8 and other function keys when it would not work, even F2 to get boot option and a few other things- but it would not take. But not sure if it was just lucky that the problem went away or if it was some sort of software issue at that time. Outside of the new warranty but the unit is less than 2 years old. It happened right after the 1 year warranty was out for the first time and has reoccured as I stated 3 more times.
Can't believe it to just be the keyboard or connection cable if external USB keyboard also doesn't work either?
Anyone else run into this type of issue?
