where do I change the password for a wifi login on Acer Switch 10E

acha
acha Member Posts: 5 New User
in 2016 Archives

I use a public wifi that changes its password each month. I successfully logged on to it with my Acer Switch 10 E for the first time last month ( a week ago) and I was prompted for the pasword. Now it is a new month and I am not prompted for the password and I cannot find a place to change the stored password. I can still access my own wifi and work wifi that have correct stored passwords.

I tried to select wifi options and it only allows sharing and not sharing. When I am in range of the wifi, and run diagnostics it either tells me that the computer cannot detect networking hardware, - which can't be true because I can connect at home- or that the wifi connection is set to manual, which is not the issue because whether it is set to manual or automatic it does not prompt me for the password.

If I select show network connections and status in the internetb control panel, I see the wifi connection but it has no name, when I right-click on the wifi connection, it does not give me a connections tab where I could change the pass-word. If I select change adapter options it is the same story. Others around me are connected so I know it is not the router. If I try to add a new connection it tells me it cannot detect networking hardware.

I should be able to make the connection details screen show and change the password, but I can;t seem to find it. Can anyone help?

 

Best Answer

  • acha
    acha Member Posts: 5 New User
    Answer ✓

    Thanks for the suggestion but again, this accessing the security tab for any unconnected network is precisely what I was not able to do. The problem was: when not connected, no wifi connections show up in the wifi-status list; only an icon for the software device. If I right clicked on that the window that opebned up showed me the properties of the driver etc, not the network. It had no security tab, and no 'wireless properties' link.  In Windows 10 you need to get to unconnected networks separately. I have now found the 'manage known networks' item; it was much further down the page than I expected from images I'd seen, which showed it above the change adapter settings item. I was then able to forget the network and it prompted me for a password. Just deselecting 'connect automatically' did not make it prompt me for the password. Connect automatically seems to be set as some kind of default.

    Thanks anyway. 

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer

    Hello,

     

    I would try:

    1. Choose a network to forget in Manage known networks and forgot it.
    2. Connect to the same wifi signal with the new password.
      OR
    3. By unchecking Connect automaticaly. In this case, it will ask you the password.

    Take a look in this webpage.

    France
  • acha
    acha Member Posts: 5 New User

    Thanks but a) 'manage known networks' does not show up as an option under manage wifi connections on my Switrch 10 (it's running windows 10) and b) cancelling the 'automatic connection option' was the first thing I tried and it did not prompt me for the pass-word. When I ran the internet diagnostic it told me the problem was the connection was set to connect manually, and it altered that while also saying it had not fixed it.

    Maybe Windows 10 has not installed correctly? Or is there a reduced version for tablets?

     

  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer

    Hmmm If you click on this network you don't see the forget button?

    France
  • laurent_14
    laurent_14 ACE Posts: 10,320 Trailblazer

    I found (see attachment - Windows 8-1):

    https://www.microsoft.com/surface/en-us/support/networking-and-connectivity/how-to-find-your-wireless-network-password?os=windows-10

    France
  • acha
    acha Member Posts: 5 New User

    I can't see the network to click on unless I'm connected to it, and I can't comect to it. I can't get a list of known networks that I'm not connected to, because the 'manage known networks' option does not appear in the menu.

  • acha
    acha Member Posts: 5 New User

    Yes but I don't have windows 8, I have windows 10. And I don't need to 'see' the password, I need to change it. Of course if I could open the connections window that shows the password, then I could change it, but that is precisely the window I cannot get. From the command prompt I can see what the stored password is, so the system definitely has the connection set up, i.e. it is known,  and Windows 10 is supposed to show a 'manage known networks' option under manage wifi settings, where I could select networks I connected to in the past, but I don't see the 'manage known networks' option. In fact, when I open manage wifi settings, only 1 wifi connection shows (at a time) and it is unnamed. I don't know the commands to change the stored password through the command prompt.

  • billsey
    billsey ACE Posts: 34,246 Trailblazer

    Right-click on the Wi-Fi icon in the taskbar and choose Network and Sharing Center, then click on the Wi-Fi connection listed. In the Wi-Fi Status dialog that pops up, click Wireless Properties, then open the Security tab. You should see the password there and can change it or remove it.

     

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • acha
    acha Member Posts: 5 New User
    Answer ✓

    Thanks for the suggestion but again, this accessing the security tab for any unconnected network is precisely what I was not able to do. The problem was: when not connected, no wifi connections show up in the wifi-status list; only an icon for the software device. If I right clicked on that the window that opebned up showed me the properties of the driver etc, not the network. It had no security tab, and no 'wireless properties' link.  In Windows 10 you need to get to unconnected networks separately. I have now found the 'manage known networks' item; it was much further down the page than I expected from images I'd seen, which showed it above the change adapter settings item. I was then able to forget the network and it prompted me for a password. Just deselecting 'connect automatically' did not make it prompt me for the password. Connect automatically seems to be set as some kind of default.

    Thanks anyway. 

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