Icona one b-770 overheating when charging

Punkinjv
Punkinjv Member Posts: 2 New User

I have a new icona one b-770 . When charging a warning appears to say battery is overheating, unplug and remove battery to cool. I have only had this unit for about a week.

It is a replacement sent by Acer for my original which they could not fix, also suspect battery issue.

Is this a common problem with these units? Do I take this one for service also? Any suggestions? Thanks.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you are charging your tablet on a flat surface (not couch or bed or soft surface) and having this overheating warning, it's not normal.

     

    Call Acer service again.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    if you are charging your tablet on a flat surface (not couch or bed or soft surface) and having this overheating warning, it's not normal.

     

    Call Acer service again.

    I'm not an Acer employee.
  • Punkinjv
    Punkinjv Member Posts: 2 New User

    Thanks IronFly. I do charge on flat surface however I just put a new case on unit yesterday made specifically for this tablet. Would that also be an issue?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Try without the case and if it overheats too.
    I'm not an Acer employee.