aspire 5600u,

louiseabbott
louiseabbott Member Posts: 15 New User

I have upgraded to windows 10, but I now have no built in wifi or touchscreen, would someone be kind enough to help please, I really dont want to go back to windows 8 as I find it such hard work. thankyou

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Windows logo key + x
    click on Device manager

    double click on touchscreen and wifi
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    Thankyou for the quick reply, but I cant find touchscreen and wifi, under device manager.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    wifi is under Network adapters

    or check if you have any yellow exclamation mark on device manager.

     

    try this driver:

    http://www.station-drivers.com/index.php?option=com_remository&Itemid=352&func=fileinfo&id=2105&lang=en

     

    click on download, double click to extract files then run setup.exe

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    I tried that but still no luck, i have a TP link in the usb and tried taking that out to see if would work but it wont . Sorry I am not very good with computers, do you have any idea how I can get my touch screen back aswell please, I am not 100% sure its windows 10 thats made it not work anymore, could I have pressed something that would turn the touch screen off?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

     

    if you check on network connection is your wifi adapter listed?

    windows logo key + x

    Network connections

     

    by the way, other 2 users reported issue of wifi not working on 5600u under windows 10.

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    That Realtek is your wifi card or it's an USB adapter?

     

    please also report the hardwareID of that Unknow USB device:

    double click on it
    choose "Details" tab
    from dropdown menu, select HardwareIDs
    click on the first value and copy/paste it here

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    is it this part? sorry I dont know.

     

    Device USB\VID_0000&PID_0002\6&3846d055&0&3 could not be migrated.

    Last Device Instance Id: BTHENUM\{8855C1D2-9BFE-4B96-BCBF-CBB9682C76BD}

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    right click that USB device with yellow exclamation mark, choose uninstall then reboot your PC.

     

    about wireless, do you have an USB wifi dongle connected?

    if it's working, i would not mind about the integrated wifi, since other users had that issue on your model and windows 10, so at the moment i don't have fix for that.

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    thankyou, I will try that. Yes I have a wifi dongle, I will just leave that them. thankyou

  • louiseabbott
    louiseabbott Member Posts: 15 New User

    I tried to right click that USB device with yellow exclamation mark, choose uninstall then reboot your PC. I went from the list but then when I restarted the computer it came back again, I have tried twice and each time it has re-appeared, is that for the touch screen to work?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    yes, probably it's the touchscreen.

     

    try this:

    http://global-download.acer.com/GDFiles/Driver/Others/Others_Wistron_1.00.0521_W8x64_A.zip?acerid=634842459088587234&Step1=ALL-IN-ONE&Step2=ASPIRE&Step3=ASPIRE%205600U&OS=8P1&LC=en&BC=ACER&SC=PA_6#_ga=1.234867294.1726682513.1446488832

     

    unzip, then right click the setup.exe file, choose Properties, choose compatibility tab, tick "run this program in..."

    choose windows 8, click on Apply, ok and then try to run the setup.exe file

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    Thankyou, i dont know what to click on now?WP_20160403_002[1].jpg

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Right click Setup application
    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    application extension?

  • louiseabbott
    louiseabbott Member Posts: 15 New User

    sorry i have just seen it

  • louiseabbott
    louiseabbott Member Posts: 15 New User
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    I am so sorry I am so rubbish at this!!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ehm

    you need to extract the files from the Others_Wistron_1.00.0521_W8x64_A, right click the downloaded file and choose to extract it, then right click the setup file from the extracted folder and follow my previous post.

    I'm not an Acer employee.
  • louiseabbott
    louiseabbott Member Posts: 15 New User

    THankyou anyway but I dont know what to do , I think I might have to pay someone to do it. Thankyou for your help.