New windows 10 laptop just hangs at bootup

dlindop
dlindop Member Posts: 2 New User

Only just got this ES15 laptop, all I've done is load MS office 2013, Kaspesky internet security & Malwarebytes, setup two profiles and transfererd some favorites. It just sits there doing nothing.

 

Emailed tec support, go to Acer care Center and do a full recovery was the answer OK if I could open it, I've got a desktop with Icon's but nothing works, been loading now for two hours!!!!!!!!

 

Its a birthday present for my Grandson so time is tight, his birthday is Wednesday.

 

Any idea's?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    long press power button to shut it down, at next boot press Alt+F10 and reset windows.

    I'm not an Acer employee.
  • dlindop
    dlindop Member Posts: 2 New User

    Thanks for the response, into the reset procedure @ 1%

     

    So it start agian, but a least its progress.

     

    Many Thanks