Got black screen after fail reset windows 10

NanoNite
NanoNite Member Posts: 3 New User

i have acer one 10 with windows 10 and i do a windows reset

 

1. reset keep personal data was stop at 30% and get error with restart button but i can back to my dekstop normally and i got no ones change with my laptop, then i do

2. reset and remove personal data but its happens again, i stuck at 49% with restart button but i can't go back to my desktop. the desktop showing black screen(light on) with blinking cursor but after that its totally turn to black screen(light off)

 

what i have do:

1. reconfigure BIOS to trying reinstall windows using rufus, wintoflash, universal and usb installer but it useless. i can't enter to boot manager.

2. keep waiting until the black screen gone, its very useless.

 

any idea to fix my problem?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    windows 10 is x86  version?

    Rufus was set as GPT partition scheme and FAT32 format?

    USB flash drive was connected to tablet instead of keyboard dock?

    F12 boot menu is enabled on BIOS?

    I'm not an Acer employee.
  • NanoNite
    NanoNite Member Posts: 3 New User

    IronFly wrote:

    windows 10 is x86  version?

    Rufus was set as GPT partition scheme and FAT32 format?

    USB flash drive was connected to tablet instead of keyboard dock?

    F12 boot menu is enabled on BIOS?


    In USB Flash Drive is x64

    yes, i set as GPT and FAT32

    the USB was connected to keyboard dock

    there no F12 boot menu on my BIOS

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Can you post the exact model?
    Sx-xxxx
    I'm not an Acer employee.
  • NanoNite
    NanoNite Member Posts: 3 New User

    S1001

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    ok, no F12 boot menu, you can only modify boot priority on BIOS, if USB flash drive is not recognised there's something wrong on USB flash drive or something else.

     

    if Acer website is not wrong, your S1001 has a x86 OS version, so try with a x86 windows 10 home version

    I'm not an Acer employee.