My acer aspire V5-531 is a Little weird

David01DJ
David01DJ Member Posts: 15 New User
in 2016 Archives

when I start the computer a blue screen come that says "a problem has appeard on the computer. it needs to restart. first error information will be collected and then a restart will happend aoutomaticly." Any idea what i should do?

 

thanks for the answers. /david.

«1

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Which windows OS version is installed?

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Its either windows 8 or 8.1
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    try this:
    at boot press ALT+F10 or after entering your password to login, keep pressing Shift key, this will start Acer/windows recovery.
    From the Recovery screen
    Click on Troubleshoot.
    Click on Advanced Options.
    Click on Startup Settings.
    Click on Restart.
    The PC will now reboot to the Startup Settings screen.
    Press 4 to Enable Safe Mode as prompted.

    once in Safe mode, you will able to backup your personal data, then shut down your laptop and boot again pressing ALT+F10 and choose to Refresh windows or reset keeping user data.

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Ok thanks, im going to try it when i come homeSmiley Very Happy
  • David01DJ
    David01DJ Member Posts: 15 New User
    When 1 press alt f10 it beeps but nothing happens?
  • David01DJ
    David01DJ Member Posts: 15 New User
    (The acer logo dissapears and then it comes up again)
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    press F2 at boot to enter BIOS, then check if D2D support is enabled, if not, enabled it then press F10, save and exit.

    then try again Alt+F10

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Ok thanks will try it when I come home.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if Alt+F10 still no work, you can try to boot from a windows 8.1 media:

    create a vanilla Windows 8.1 installation media from this link:
    http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Okey thanks Smiley Very Happy
  • David01DJ
    David01DJ Member Posts: 15 New User
    What is D2D?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Acer recovery partition

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Cant find it the D2D.
    I have downloaded the windows on a DVD but when i start it on the laptop the aver logo appears and then the screen turns black (but its still on) and the computer is totaly silent and nothing happends?! Thanks for all help!
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you are still under warranty, give Acer support service a call.

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Im not ????
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    enter BIOS press F2, check if Boot menu ( F12 ) is enabled, if not, enable it, press F10 save and exit.

     

    at boot press F12 and choose DVD as bootable device.

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    I did that but the screen turns black and nothing happends
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    without a working Acer recovery and a bootable windows media, i can't help you further.

    sorry

    I'm not an Acer employee.
  • David01DJ
    David01DJ Member Posts: 15 New User
    Okey, but thanks a lot anyway ????
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    you welcome.

    I'm not an Acer employee.

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