Aspire 705 BSOD HELP

le1965

Hey,

Just recently grabbed an aspire 705 refurb and it's pretty fast. I've been using it and randomly it'll get the BSOD and my wireless mouse that's connected will lag/ the keyboard will get stuck on a certain letter. This has happened with multiple keyboards and mouse. There are usually BSOD I get which are driver_irql_not_less_or_equal(usbxhci.sys) and kmode_exception_not_handled.

This is driving me crazy and hopefully there is a fix for this, I'm not trying to return the PC as it would be a pain.

EDIT - The drivers and BIOS are up to date. I tried doing a "fresh" install that kept all of the acer bloatware.. ADDED THE DUMPS from bluescreen viewer below

==================================================
Dump File : 030416-16468-01.dmp
Crash Time : 3/4/2016 2:17:40 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0010bf9a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff801`0e10066e
Caused By Driver : USBXHCI.SYS
Caused By Address : USBXHCI.SYS+3066e
File Description : USB XHCI Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16384 (th1.150709-1700)
Processor : x64
Crash Address : ntoskrnl.exe+14f4d0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030416-16468-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 301,160
Dump File Time : 3/4/2016 2:18:49 PM
==================================================

==================================================
Dump File : 030416-16843-01.dmp
Crash Time : 3/4/2016 1:06:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff801`cc671a63
Caused By Driver : WppRecorder.sys
Caused By Address : WppRecorder.sys+1a63
File Description : WPP Trace Recorder
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16384 (th1.150709-1700)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030416-16843-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 281,880
Dump File Time : 3/4/2016 1:08:20 PM
==================================================

==================================================
Dump File : 030316-19765-01.dmp
Crash Time : 3/3/2016 7:15:47 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff801`f4b306ee
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : USBXHCI.SYS
Caused By Address : USBXHCI.SYS+306ee
File Description : USB XHCI Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16384 (th1.150709-1700)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030316-19765-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 299,112
Dump File Time : 3/3/2016 7:17:33 PM
==================================================

==================================================
Dump File : 030316-15968-01.dmp
Crash Time : 3/3/2016 8:45:37 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff801`ad79a9a3
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : USBXHCI.SYS
Caused By Address : USBXHCI.SYS+1a9a3
File Description : USB XHCI Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10240.16384 (th1.150709-1700)
Processor : x64
Crash Address : ntoskrnl.exe+14d220
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030316-15968-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10240
Dump File Size : 299,056
Dump File Time : 3/3/2016 8:46:24 AM
==================================================

Accepted answers

All comments

IronFly

xx-705?

TC

XC

windows 10.0.10240.16384 is not the last release, so please update it.

le1965

Sorry! Spaced that important detail but it's an aspire tc-705 (ATC-705-uc52).

I thought windows was fully up to date but I will immediately update it.

IronFly

check your BIOS version:

windows logo key + r

type

msinfo32

look at BIOS version/DATE

then

http://www.acer.com/ac/en/US/content/support-product/4958;-;Aspire%20TC-605

click on BIOS tab

P11.xx version must be updated only with P11.xx updates

P21.xx version must be updated only with P21.xx updates

le1965

Hey,

You posted the wrong link to my desktop series, its a acer aspire tc 705 instead of a 605 but I double checked with the bios on that page and everything is up to date. I have also updated my windows completely, but it still crashes.

IronFly

Ops, sorry about the wrong model link, too many open tabs. Smiley Happy

Try to update Intel chipset drivers:

http://global-download.acer.com/GDFiles/Driver/Chipset/Chipset_Intel_10.1.1.8_W10x64_A.zip?acerid=635762648526668967&Step1=DESKTOP&Step2=ASPIRE&Step3=ASPIRE%20TC-705&OS=ALL&LC=en&BC=ACER&SC=PA_6

normally it only change device label, nothing else...

or you can try to manually change the USB XHCI drivers to microsoft default if available.
to fix it, i clicked on Drivers tab, then update drivers, browse my computer, let me pick from a list and choosed the Microsoft version, clicked on next and then rebooted.

USB.jpg

le1965

First off, IronFly. I really appreciate all of your help, but unfortunately this still isn't working. I had already downloaded the intel chipset drivers for that previously. I have also tried what you had asked me to do but only 1 set of drivers show up. It stil crashes randomly. I have attached a screen shot below

screen.png

IronFly

can you please report the hardwareID of this controller?

Details tab, scroll the drop downmenu until HardwareID, copy and paste the first string.

i also noticed an unknow device on your device manager, do you know what it is?

le1965

IronFly,

After investigating the unknown device, it was my vpn software. The hardware ID of the controller that I showed you previously was

USB\VID_045E&PID_0745&REV_0656
USB\VID_045E&PID_0745

IronFly

Do you have any devices connected to the USB3 ports?

JordanB

If you want to try something easy.....

Just use one of your sticks of ram. If you still have the problem, then try using the other one. Maybe one of your ram modules is bad.

That's a pretty nice computer with i7 4790.......and I'm wondering if that's why it was returned by the previous owner.

le1965

Hey, I had a keyboard dongle attached to one. It might be the memory but I really didn't want to open it. I might run a mem test to see if theres anything wrong.