pls help me :(

super_zacm
super_zacm Member Posts: 6 New User

My laptop every now and then is crashing. i don't know whats wrong this is new. 

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    laptop model?

    I'm not an Acer employee.
  • super_zacm
    super_zacm Member Posts: 6 New User
    Answer ✓

    Aspire ES 11

     

  • billsey
    billsey ACE Posts: 34,280 Trailblazer

    super_zacm wrote:

    My laptop every now and then is crashing. i don't know whats wrong this is new. 


    What are the symptoms when it fails? Can you pin it down to one piece of software? How about after so many minutes from being powered on? When connecting to or disconnecting from a network?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • super_zacm
    super_zacm Member Posts: 6 New User

    it occura alot and usually so many minutes from i powered it on and  Wheni am connecting to or disconnecting from a network.

     

  • billsey
    billsey ACE Posts: 34,280 Trailblazer

    If the crash can be pinned down to connecting or disconnecting from a network I'd start by trying a reinstal of the network drivers. Delete them from Device Manager then reboot and allow them to be rediscovered. That will usually fix corrupted settings, and corruption can cause crashes.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.
  • super_zacm
    super_zacm Member Posts: 6 New User

    what can this installer do?

     

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    It reads and report the windows crash dumps.
    I'm not an Acer employee.
  • super_zacm
    super_zacm Member Posts: 6 New User

    what will i do next sir?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    download this tool, whocrashed:
    http://www.resplendence.com/download/whocrashedSetup.exe

    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.

    I'm not an Acer employee.