My keyboard is not working on my Aspire E13, I have windows 10.

Gymbeau
Gymbeau Member Posts: 3 New User
in 2016 Archives

I have tried uninstalling and re-installing the driver, this makes no difference.

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,315 Trailblazer
    Answer ✓

    Try this:

    1. Shut down your laptop
    2. Disconnect the AC adapter
    3. Wait few minutes
    4. Follow this procedure

    Note:

    See the attachment for the location of the pinhole.

    France

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,315 Trailblazer

    Hello,

     

    What model do you own exactly?

    France
  • Gymbeau
    Gymbeau Member Posts: 3 New User

    Model ES1-311-C4Q6

     

    Thanks for trying to help.

  • laurent_14
    laurent_14 ACE Posts: 10,315 Trailblazer
    Answer ✓

    Try this:

    1. Shut down your laptop
    2. Disconnect the AC adapter
    3. Wait few minutes
    4. Follow this procedure

    Note:

    See the attachment for the location of the pinhole.

    France
  • Gymbeau
    Gymbeau Member Posts: 3 New User

    Thank you so much, this has solved the problem.  I really appreciate your help.

  • laurent_14
    laurent_14 ACE Posts: 10,315 Trailblazer

    You're welcome

    France
  • EM1
    EM1 Member Posts: 2 New User

     

    The same solution solved a keyboard issue (repeated keys) on  Aspire V3-371-7055 :

    first key typed for login was repeated all over the session (first 2 times then 4 times)

    The issue was on Windows8.1 and Windows10

     

    Laurent_14 , Thank you very much for the solution !!

    It took me two month to solve (to find your answer)

     

     

  • laurent_14
    laurent_14 ACE Posts: 10,315 Trailblazer

    Hi EM1,

     

    You're welcome

     

     

     

    • Could you say me if you have the community link on your Acer website?
      Two months to find a solution, that's not normal.Smiley Sad May be a lack of visibility.
    France
  • EM1
    EM1 Member Posts: 2 New User

     Hello  laurent_14  ,  Absolutely, there is a lack of visibility.

     

    First, there are not enough links to the so usefull ACER Community forum

    Second, within the forum, there is not enough emphasis on software solutions related to ACER keyboard issues. At fisrt sight it seems that the only solution is to use the scewdriver and change the keyboard ;-)

    In fact, after further analysis, most of these keyboard issues are solved with "software" type of fixes.

     

    A document that combines the diferent keyboard issues and solutions (hard and soft) could be very usefull.

     

    Best regards

     

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