Acer Iconia One 8 B1-830 Random Shutoff

Miltoni
Miltoni Member Posts: 4 New User

Brought it last January the tab is awesome but it has a problem the tab just randomly shutting off even at full charge (when playing games, reading articles, on standby). What i observe is that when it is connected to power(charger) the tab does not shutoff. Maybe it is a battery issue or worse board issue?. I already brought it to my seller and they say there is nothing wrong with the tab they just factory reset it but the tab still shutting off randomly.

Answers

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    Is it shutting off or going to sleep? Does it show the wrong battery charge per percentage?

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  • Miltoni
    Miltoni Member Posts: 4 New User

    it is shutting off = means it needs to be turn on again.(the logo of acer will come out and load)

  • LSP123
    LSP123 Member Posts: 5 New User

    PS.. factory reset did nothing on mine, just return it if its still in warranty.

  • billsey
    billsey ACE Posts: 34,234 Trailblazer

    I agree, sounds like it's a hardware problem and Acer support will get you fixed up.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.