my acer liquid e3 screen wont come on?

bfroggattt
bfroggattt Member Posts: 3 New User
in 2015 Archives

I was on my phone and it wasnt plugged in but had full charge. The screen then went black even though I hadnt pressed the lock button or anything. I pressed the lock button to view my screen again but it wouldnt come back on so I pressed it again and it flashed my lock screen for a second before turning back off. Even when someone calls me, my screen will flash on for a second and then go back to being black. I have tried to power off but it wont allow me to as I cant access the screen. I have restarted it using the lock button and the volume button but it hasn't made any difference at all. It charges fine and when i plug it into my laptop i can still transfer files between the two devices, my screen just wont turn on and I cant access any applications or texts or do anything on my phone.

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    i suspect an hardware failure, so id you are still under warranty, contact Acer support service, if not...you can't do pretty much.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Are you sure you successfully restarted?

    have you seen the Acer boot logo?

     

    normally to force shutdown, you just need to do a long press on power button.

    I'm not an Acer employee.
  • bfroggattt
    bfroggattt Member Posts: 3 New User

    since my initial question I have successfully turned the device off. I then left it turned off at home for a few hours whilst I went out and then I have just turned it back on but there is no difference and the screen still on't come on.

  • bfroggattt
    bfroggattt Member Posts: 3 New User

    I am certain that I successfully restarted it as the booting logo flashed up on screen. Even during the restarting process the screen flashed the logo on for a second and went back to being black.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    i suspect an hardware failure, so id you are still under warranty, contact Acer support service, if not...you can't do pretty much.

    I'm not an Acer employee.

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