why cant I register my laptop

theacerguy1981
theacerguy1981 Member Posts: 3 New User

so i just bought an open box es 15 laptop from best buy in st johns nfld canada today.   when i try to do a live chat, it says that the SNID is not in the system, and when i register the laptop, it keeps saying the date format is incorrect even though i put it in right,

 

when i put the SNID and serial number in the search to get my drivers and such, it pulls up the laptop perfectly. 

 

can someone help me out with this please

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Sorry you are having problems. There is an error on the website that says you should enter the date as dd/mm/yyyy, but since you are in Canada, try entering it as mm/dd/yyyy. Please let me know if this doesn't resolve your issue.

  • Soko
    Soko Member Posts: 2 New User

    I am having the same error.  I am in Canada and the registration page asks for mm/dd/yyyy but will not accept it.

     

    Another suggestion?

     

    TIA

     

    Note:  I was able to register it.  Once done the date shown was yyyy/mm/dd.