Why is H236Hl hdmi screen the same as VGA?

bhk12
bhk12 Member Posts: 19 Troubleshooter
in 2016 Archives

I could not find a Discussion Board for Acer Monitor  H326HL that I bought at Best Buy last year, so hopefully someone can direct this properly.

 

In Best Buy, the screen picture was similar to an iPad,  crisp and clean.

 

I use it with my Lenovo laptop Windows 7 64 bit and the HDMI cable

 

The picture has Never been even close to what was in the store,  it is just the same as my 5 yr old Samsung.

 

Now that I have an iPad, I would like to have my HD236Hl with a similar screen

 

Suggestions appreciated

 

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    What resolution and refresh rate are you using?

  • bhk12
    bhk12 Member Posts: 19 Troubleshooter

    Resolution is 1920x1080(recommended); 60 hertz; true color 32 bit;  display is set to only display on the external monitor.

     

    thank you

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Can you provide the first 10 characters of your serial number so I can verify exactly what model monitor you are using and what hardware is in it?

  • bhk12
    bhk12 Member Posts: 19 Troubleshooter

    MMLX1A0045[edited to comply with guidelines]

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I show this model should be able to provide an image at 1080p. Do you have another computer or device like a PS3 that you can connect to it to see if it provides a better image quality?

  • bhk12
    bhk12 Member Posts: 19 Troubleshooter

    No,  I just have an iPad

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    At this point, my best suggestion would be to try to locate another system to test it on, or to create a repair order which would allow you to send it in for us to test and repair it if we find issues.

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