Sound randomly cuts out when connected to TV with HDMI

rede96 · January 2016

Hi, I have an Acer Aspire E13 which is connected to my Phillips TV through HDMI. For some reason the sound keeps randomly cutting out, just for a few seconds at a time, when watching TV/Video from my laptop.

Can anyone help me solve this please?

IronFly · January 2016

can you please post:

your laptop model ES1-xxx

Windows version

rede96 · January 2016

ES1-311-C4Q6 And am using Windows 8.1

Thanks

IronFly · January 2016

first thing to try is to re-install or update your VGA drivers:

http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3574_W81x64_A.zip?acerid=635525001585401252&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20ES1-311&OS=81P1&LC=en&BC=ACER&SC=PA_6

they handle audio on HDMI too, it will be better if you can install a no customized Acer VGA drivers, since it's a little bit outdated.

you can download the Intel tool that will help you find the correct VGA driver:

https://downloadcenter.intel.com/download/24345/Intel-Driver-Update-Utility

just remember to uninstall Acer drivers first and then install the Intel, to do this.

enter Device manager

click on Display adatper

right click your Intel VGA adapter and choose to uninstall and tick to uninstall software too when asked.

reboot and install the Intel driver

rede96 · January 2016

Thanks for the help but it didn't work. I uninstalled the old drivers and used the driver update tool to install the new ones. But souls still drops out.

IronFly · January 2016

ok, have you tried another HDMI cable?

rede96 · January 2016

Thanks for the reply but yes I did but it didn't work either.

IronFly · January 2016

check if you need to update your BIOS:

http://global-download.acer.com/GDFiles/BIOS/Firmware/Firmware_Synaptics_1.17_A_A.zip?acerid=635850784550503878&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20ES1-311&OS=81P1&LC=en&BC=ACER&SC=PA_6#_ga=1.156268408.2114222904.1453431824

please follow onscreen instructions.

Do you have any antivirus installed?

rede96 · January 2016

I updated by bios, but it still does it Smiley Sad

. No I have no antivirus other than Windows defender.

IronFly · January 2016

Videos are on the laptop HDD?

Sound on laptop speakers is ok?

Have you tried connecting to another TV?

rede96 · January 2016

Sorry been away for a few days.

Ok, happens with all video, streaming, stored on laptop, YouTube etc. I have since tried a different TV and that seemed to be ok. Sound via speakers is also ok. Just happens when I connect via HDMI to my Panasonic TV. Smiley Sad

IronFly · January 2016

Does your panasonic have another HDMI port?

my old G has 3 HDMI ports, try to connect to another HDMI port if possible.

rede96 · January 2016

Yeah, it had 2. Tried both, different cables etc. I have a non acer laptop so was going to give that a try to see if it's just the combination of acer drivers and Panasonic. But I've had Apple TV, Google tv etc all used with the Panasonic TV with no problems. If memory serves I've also had other devices connected to it via hdmi without issue.

So I'm a bit stuck lol.