EXIF photo data missing on Z4/Z160 and Z5/Z150 phones

mentorron
mentorron Member Posts: 7 New User

I took some photos with our new phones and found EXIF photo data is missing on one of them. I checked on the Web and found other peoples photos too.

I concluded the following: the Z4/Z160 and Z5/Z150 supply no shutter speed or ISO information. The Z140 we have supplys this data. Is this a bug in the Z4/Z5 firmware? Or was the feature dropped on the 2014 models?

The Z160 photo was outdoors in sunny weather. The Z140 was indoors at hockey match.

Acer Z4-Z160 - no Exposure Time-ISO.jpgZ140 - does show Exposure Time-ISO.jpg

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

     

    yes, can be a bug.

    I'm not an Acer employee.
  • mentorron
    mentorron Member Posts: 7 New User

    Had a Chat session with Acer Support. The agent said she would send a request to the techs for a firmware change to provide the Shutter Speed and ISO settings used within each photos EXIF data. She says if and when they do this, it would appear in the phone's Notifications and require that I agree to the update.

    Hopefully this WILL be done, as she says they had the same comment from other customers.

    Note: The problem only exists in the 2014 models Z4/Z160 and Z5/Z150 which is as far as I could check.

             The feature works correctly in the 2013 Z3/Z130 and the 2014 Z140.

             Other cameras may be affected but I have no way to find out easily.

    If anyone has another camera model that does not provide this info in the EXIF data, please update this thread and advise Acer Support !!!