Aspire SW5-015 won't wake from sleep mode

miro
miro Member Posts: 4 New User

About 1 out of 4 times that I try to wake the tablet, it will not respond. I see the mouse, but the rest of the screen is black. If i press the power button on the side, I get the half screen that says "Swipe down to shut down. . ." but it doesn't really shut down. I can tell that it's still powered because the screen is a slightly lighter gray than when it's totally shut down. The only fix is to hold the volume button and power button together to reset it. Ideas? My guess is a video driver problem, but it says all the drivers are current. This has been a problem since day 1. I've had it about 3 weeks.

 

Answers

  • miro
    miro Member Posts: 4 New User

    Thanks for the suggestion and the link -- I've run the update; time will tell if it gives a consistent solution. It's the best option I've been offered.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    You welcome. Smiley Happy

    I'm not an Acer employee.
  • miro
    miro Member Posts: 4 New User

    Oops. I spoke too soon about a solution. It woke up twice, the third time I'm back to seeing just the mouse arrow on a blue/black screen. Open to other ideas for solving this. I love the little machine but there must be some solution. Using Windows 10 BTW.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    if you updated to windows 10, i suggest you to install the drivers for windows 10 from Acer support website:

    http://us.acer.com/ac/en/US/content/drivers/6049;-;SW5-015

    I'm not an Acer employee.
  • miro
    miro Member Posts: 4 New User

    All drivers are current;Windows 10 came installed on the machine, but I did a system check and it's all current. Next idea?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    apart a factory reset i don't have any other ideas.

     

    Give a call to Acer support, maybe they know the issue and they will help you.

    I'm not an Acer employee.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Did you do a full install of the drivers or just a check ? It is possible that one has become corrupted. Also can you boot from your recovery drive and do a repair ? That will also fix a corrupted driver.

     

    When you have the mouse pointer, will a right click (long hold on touchscream) do anything ?

     

    The symptom sounds like it is locked in a loop or is trying to install something (with Windows I have seen updates take hours but usually there is a screen saying "wait".

     

    One other possibility is to configure for a safe boot and the drivers should display as they are being loaded. The last one is often the problem.