Unable to use touchscreen

bowmagwc
bowmagwc Member Posts: 2 New User

Purchased new computer upgraded to Windows 10 from 8.1 can not get touchscreen to work

 

Answers

  • RevoMaxx
    RevoMaxx ACE Posts: 458 Pioneer

    Someone might be able to help you better if you were able to say what computer you have bought and upgraded to 10. Also incase you haven't looked here is a website to say what Models are supported in Win10. There is also a Nov Release of 10 That removed some items that were on the first list so maybe look at both. However if your model isn't in the first one. Unless it is new with Win10 already on it. It wouldn't show up on the new list... 

     

    http://us.acer.com/ac/en/US/content/windows10-eligible-models 

     

    Nov release of supported systems...

     

    http://us.acer.com/ac/en/US/content/windows10-update

     

    Also just because your computer isn't on the list, Don't mean you can't run 10 Just means there was issues with compatibility. It could be that the Drivers for the new Nov release hasn't been released yet as well? 

     

    James

  • bowmagwc
    bowmagwc Member Posts: 2 New User

    thanks for the info. I appologize for the lack of information. the computer is a Acer Aspire Z1-621 which was supposed to be an all in one touchscreen pc. after 3 customer service sessions the issue wasn't resolved.  only to find out that the wrong pc was shipped by amazon. very disapointed that the first customer service rep couldn't tell me that... Thanks for your help.