Acer Aspire E5-571 Factory Defaults From Fresh Windows 10 Upgrade
Hi. I done a recent upgrade to Windows 10 from WIndows 8.1 carrying over nothing via the ugprade process and having done so I lost Acer software including care center etc. I have tried alt f10 at boot but that only brings up the ability to reset Windows 10 and I cannot revert back to Windows 8.1 because that option is not there. I have tried freshly installing Windows 10 again to see if there was a glitch with Acer care center downloading but that problem still persists so still no care center. Disk management still seems to show the factory defaults partitions as shown in the image below. I did not opt for any options to wipe the hard drive or any partitions via upgrades, fresh installs. Is there any way I can boot the recovery partition to restore the machine back to factory defaults?
Answers
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Hi thenry!
You can reinstall all the Acer programs from your regions' support. Select "Drivers & Manuals" then enter your laptop details. Click on the "Driver" & "Applications" tabs to install what you need. Alternatively, if you made the Appdrv disk (when you bought your laptop) then you can install from there!
If you wish to go back to Windows 8.1 from 10, then try this:
Restart your laptop, and press FN+F10 this should allow the recovery partition to "take over" & allow you to reinstall 8.1. Just remember to backup anything you may need!
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it's ALT+F10 not Fn+F10, by the way after windows 10 upgrade, most of times the Acer recovery will not work.
the only way to revert back to windows 8.1, if windows.old folder is still intact, is using Window revert function:
http://winsupersite.com/windows-10/how-revert-back-your-previous-os-after-windows-10-upgrade
I'm not an Acer employee.0 -
You are indeed correct, ALT+F10 and not FN+F10.
Sorry for the confusion!
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No joy. I have had to order recovery disks.
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Why you need so badly Acer car?
I'm on mobile phone right now and i don't have instructions on how to re-enable your recovery partition.
Be patient.I'm not an Acer employee.0 -
Because it does a lot automatically rather than manually having to update etc. It's weird that the program is not downloading via the AcerCareCenterCheckTool. I'm not sure why the machine is having trouble connecting to download. There is no third party security software installed for that to be blocking connectivity. I have also tried turning off windows firewall.
I don't want to revert back to factory defaults just for Acer Care Center. I have seemingly lost the ability to revert back to factory defaults which doesn't sit well with me. I don't like the fact I have no ability to reset this machine to factory defaults. I cannot download and install Acer Care Center because of some network issue. I cannot install Acer eRecovery Management because it's not available for download, or it is but it's done via Acer Care Center which I cannot download!
Please if you could give me instructions on how to startup the recovery partition I'd be very much grateful
thank you0 -
So...if i understand correctly, Acer care center starts but can't connect to server?
the connection issues are about all connections?
maybe it just needs some drivers update.
http://us.acer.com/ac/en/US/content/drivers/5344;-;Aspire%20E5-571
about recovery, can you please take a screenshot of diskpart result using this commands?
windows key logo + r
type
diskpart
on diskpart
list disk
(check the disk number where the recovery partition is installed)
type
select disk x
(x is the number of the disk where partition is installed)
type
list partition
check if all partitions appear
select partition x
(x is the number of the 17GB partition)
detail partitionI'm not an Acer employee.0 -
I have updated drivers again no joy. The AcerCareCenterCheckTool cannot connect for some reason. DiskPart screenshot below....
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windows logo key + r
type
diskpart
type
select disk 0
select partition 5
assign letter=R
exitwindows logo key + x
choose Command prompt (admin)
type
reagentc.exe /setreimage /path R:\Recovery\WindowsRE /target C:\windowsexit
Try to create a recovery disk using windows 10 recovery software:http://windows.microsoft.com/en-us/windows-10/create-a-recovery-drive
I'm not an Acer employee.0 -
The hard drive has 2 recovery partitions, the big one sized 15.58GB and the smaller one 600MB which are Acer factory defaults? The Windows 10 create a recovery drive tool brings up what seems to be Windows 10 recovery, even after the steps in your above post the software says
The windows 10 installer is around that size isn't it? I'm sure the above is not the machines actual recovery partition which would be considerably bigger. I haven't gone on to create the above partition because it doesn't look right.
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Acer's partition is 15GB.
from the past diskpart screenshot:
take note of "offset" value and "type" (guid) value
Open the XML file C:\Windows\System32\Recovery\ReAgent.xml (don't use wordpad but download a free XML editor like: http://sourceforge.net/projects/xml-copy-editor/ ).Locate the line "PBRImageLocation". Set its offset and guid accordingly to the values you found above.
then from a Command prompt (admin)
type
reagentc /disable
and then
reagentc /enable
try again to create an USB recovery media.
I'm not an Acer employee.0 -
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give it a try even if it tells only 4GB.
I'm not an Acer employee.0 -
I've just seen this in This PC....
Push Button Reset (R: ) wasn't there before.
I haven't got a USB drive bigger than 4GB. I do have blank 4.7GB discs. Will that work where it is asking for a USB device?
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Yes the R push button has appeared since i asked you to un-hidden the recovery partition and re-assign to windows as the main recovery partition.
it's better if you use an USB flash drive.
I'm not an Acer employee.0 -
Sweet
I have no USB drive to hand and the discs when inserted into the machine does get a reaction from the create a recovery drive tool by way of please wait green bar moves from left to right searching but then goes back to connect a USB device rather than proceeding using the disc.
Is there any way I can burn the push button reset drive onto discs using another software? Is there another method other than connecting a USB device?
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honestly i don't know if it's possible.
if you have an external HDD you can try to use it connecting via USB.
I'm not an Acer employee.0 -
No means to test
I only have blank discs but I have now finally managed to restore the machine back to factory defaults using recovery discs supplied by Acer Thank you for your help and sorry for not being able to complete your step-by-step guide. May be someone else can revisit this to see if it works. Or me at a later date
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ok, good to hear it.
I'm not an Acer employee.0
