acer liquid jade s55 frozen

eka
eka Member Posts: 3 New User

hello. I would like to ask what to do when my phone suddenly shuts down and I cant get to open it. My phone is acer liquid jade s55. it happened last night and it happened again today. Please help me. Thank you. Im starting to get *** with my phone.

 

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Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    there are few things to try.

     

    when it shuts down, connect it to the AC charger and let it charge for about an hour, then try to turn it on and check if the issue is still here.

     

    if it still shuts down, try a factory reset (you will loose all your personal data, apart the one in the microSD)

    power off

    try to boot to recovery

    Power button + Volume UP

    at the first vibration leave Volume UP and press Volume down still press power button

    on the next vibration leave both buttons

    if in the next screen will appear only a dead android, press the power button to let appear the recovery menu

    choose wipe cache/factory reset

    when done, choose reboot system

    I'm not an Acer employee.
  • ernesto77
    ernesto77 Member Posts: 8 New User
    remove the memory card and test use the phone I had the same problem with a 10 gb card, I replaced it by a smaller and ever more I returned to happen