System update fails

Leidsepete
Leidsepete Member Posts: 3 New User

My Z220 inicates a system-update is available. After the dowmload, the last normal message is: "Opening update package". The next message is: "E: failed to mount /sdcard )No such file or directory".Ë:failed to map file. Installation aborted".

as options are given:

 reboot system now

aqpply update from externa..

wipe data/ factory reset

fastboot mode

demo mode

 

Wkat can I do? The sd card is present and contains information (like contacts) that is used by the telephone.

Thans for yuor help!

 

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    the microSD is FAT or FAT32 formatted?

    any encryption enabled?

     

    it seems that installer fails to find update files or it fails to detect the microSD card.

    I'm not an Acer employee.
  • javier_baldera
    javier_baldera Member Posts: 25 New User
    Try the "wipe data/factory reset" and then reboot system now, let me know what happens after that.
  • Leidsepete
    Leidsepete Member Posts: 3 New User

    Hi, thanks for your reply.

    As a real nerd I have no idea how to find out whether my SD-card is encryted or FAT32 formatted.

    I onluy know that I used it eartlier in a Nokia mobile and the Nokia-contqcts are still on my SD-card and working.

    Any follow-up possible from your side?

    Thanks in advance!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    maybe try with another microSD inserted.

    I'm not an Acer employee.